Jennifer Sturdivant

• Authored reports outlining progress on projects or initiatives for senior leadership review.
• Developed and implemented strategic plans to ensure organizational growth and development.
• Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
• Created a collaborative environment that fosters innovation and encourages employee engagement.
• Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
• Provided oversight of all departments to ensure compliance with established policies and procedures.
• Developed marketing strategies to promote the organization's mission throughout the community.
• Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
• Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
• Assisted in developing budgets for each departmental unit within the organization.
• Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
• Promoted public awareness of mission through outreach, advocacy and online presence.
• Recruited, hired, and trained employees on operations and performance expectations.
• Implemented quality metrics to track business needs and lead diverse projects.
• Successfully improved employment turnover through creating incentive and training programs.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
• Drove revenue by cultivating successful client relations.

• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Improved training to reduce knowledge gaps and eliminate performance roadblocks.
• Built referral pipeline by remaining active with community and establishing referral networks and resources.
• Recruited, hired and trained employees on operations and performance expectations.
• Balanced organizational and employee needs when developing fair and equitable human resources policies.
• Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
• Developed and maintained strong business relationships between departments.
• Hired, trained and mentored 31 staff members to maximize productivity.

I was responsible for the sales process of the community. I helped manage the community census by initiating and maintaining relations with community organizations, hospitals, and other referral sources including APFM. I worked closely with all levels of the organization to ensure the communities image and reputation are stellar and works in line with company values to make the community the desired option for all prospective residents and their families. I am a Culture Ambassador! I model the core values of the company personally, leading by example, and ensure all team members exemplify the core values of the company at all times. In my 3 years of working in this company I have moved our private pay census from 13% private pay to 47% moving into my vision direction of hitting 50% by the end of the year.

I have worked with Seniors in Assisted living helping with all ADL's as well as Memory care and Home care services. I also worked in the Human resources as a coordinator helping with the hiring process of caregivers for all areas of Touchmark. Duties include Pre-screening applicants via phone, invite applicants for an application, conducting the interview, helping the HR rep with background checks and new hire paperwork, organization of paperwork/filing. I am familiar with the recruiting process of the retirement counselor's duties to sales and marketing at Touchmark.

2 years of experience giving daily care for my Ailing grandparents, worked one on one with nurses and Hospice care, bathing, cooking, cleaning, medication, feeding tubes, makeup and hair. Just giving them the care and time sitting and talking to make them as comfortable as I can.

Completes store operations by scheduling and assigning employees; following up on work results. maintained store staff by recruiting, selecting, orientating, and training employees. Maintained store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results. Achieving financial objectives through setting stretch goals daily, analyzing variances, initiating corrective actions.

managing and motivating team to increase sales and ensure efficiency. Managing stock levels and making key decisions about stock control. Analyzed sales figures and forecasting future sales. dealing with staffing issues such as interviewing potential staff, conducting reviews, as well as providing or organizing training and development. Ensuring standards for quality, customer service and health and safety are met. Resolving health and safety, legal and security issues. Responding to customers complaints and comments, while putting together and attending meetings at the store, and traveling to meetings out of town. Worked closely with Human resources manager to resolve issues in the store. Was in charge of the financing sales of making the quarters, year, and seasons. In charge of delegating and running physical inventory.