Jennifer Sturgis
Tampa,FL
Summary
Enthusiastic waitress eager to apply over ten years of experience and dedication to challenging new role. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Committed team player with flexible scheduling capability.
Overview
16
16
years of professional experience
Work History
Waitress
Union New American
03.2023 - 11.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at end of shifts.
Waitress
Council Oak Steak And Seafood
11.2017 - 03.2023
- Visited new customers within three minutes to make introductions, discuss specials, take drink orders and build and immediate positive connection with guests
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs
- Memorized restaurant wine stock and appropriate entree pairings, leading to daily wine sales
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress/Bartender
Plum VIP Lounge
03.2014 - 11.2017
- Visited new customers within minutes to make introductions, discuss specials, take drink orders and build and immediate positive connection with guests
- Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Managed event contracts, including estimates, event profiles and post-event summaries
- Restocked salad bar and buffet for lunch and dinner service
- Bussed, cleaned and set tables to provide rapid turnover and improve number of covers every
- Trained incoming staff regarding restaurant's practices, culture and procedures
- Maintained cleanliness of dining room, lobby and service areas.
Waitress/Hostess/Cashier
Fresh Harvest
11.2007 - 10.2014
- Visited new customers within three minutes to make introductions, discuss specials, take drink orders and build and immediate positive connection with guests
- Received frequent customer compliments for going above and beyond normal duties
- Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs
- Used cash registers and credit card machines to cash out customers, handling up to in cash per event
- Reported accidents, injuries or unsafe work conditions to manager
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2004
Skills
- Safe Food Handling
- Menu Recommendations
- Guest Relations Management
- Order Accuracy
- Customer Service
- Wine Service
- Wine Pairings
- Upselling
- High-Volume Dining
- Problem-solving
- Allergy awareness
- Menu knowledge
- Attention to detail
- Strong multitasking
- Food Safety Standards
- Staff Training
- Team Leadership
- Tableside Service
Accomplishments
WSET LEVEL ONE IN WINES
ISSUED DECEMBER 2023
Timeline
Waitress
Union New American
03.2023 - 11.2023
Waitress
Council Oak Steak And Seafood
11.2017 - 03.2023
Waitress/Bartender
Plum VIP Lounge
03.2014 - 11.2017
Waitress/Hostess/Cashier
Fresh Harvest
11.2007 - 10.2014
High School Diploma -
Plant City High School
Similar Profiles
Kyle DuPreeKyle DuPree
Server at Union New AmericanServer at Union New American
Chase LytleChase Lytle
Valet Attendant at Union New AmericanValet Attendant at Union New American
Carol A FerraiuoloCarol A Ferraiuolo
Branch Manager at American Eagle Federal Credit UnionBranch Manager at American Eagle Federal Credit Union
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design
Daniel EmmertDaniel Emmert
Retail and Distribution Salesperson at St Germain's GlassRetail and Distribution Salesperson at St Germain's Glass