Jennifer Suarez
Austin,TX
Summary
Strategic and meticulous team leader brings aptitude for quickly grasping new technologies and customer service principles. Ready to use and develop communication and analytical skills in Customer Support role.
Overview
5
5
years of professional experience
Work History
Senior Support Specialist
Membersy
11.2022 - 05.2025
- Mentored new hires and junior team members, fostering professional growth and enhanced problem-solving abilities.
- Consistently met performance metrics for call resolution and patients satisfaction.
- Responded with a utilized ticketing system to track customer requests for customer inquiries and provided technical assistance over phone and via emails.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
Front Desk Receptionist
Classic Collision
01.2021 - 11.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
Assistant Manager
Gattis
09.2020 - 01.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Education
High School Diploma -
Travis Early College High School
06.2017
Skills
- Microsoft Office (Excel, Powerpoint)
- Data Entry
- Google Suite (Sheets,Slides,Docs)
- Attention to detail
- CRM Tools (Slack, Stripe,Sales Force)
- HIPPA compliance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Senior Support Specialist
Membersy
11.2022 - 05.2025
Front Desk Receptionist
Classic Collision
01.2021 - 11.2022
Assistant Manager
Gattis
09.2020 - 01.2021
High School Diploma -
Travis Early College High School
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