Jennifer Suess
Springville,AL
Summary
Dedicated and customer-focused logistics and transportation professional with over 30 years of extensive experience in reputable international airlines. Expertise in fostering collaboration among senior leaders, airline associates, handling agents, outside vendors, and unions to drive operational excellence. Recognized for effective communication, exceptional organizational skills, and adept time management in fast-paced environments. Key strengths include customer satisfaction, account management, business-to-business sales, team leadership, training and mentoring associates, and compliance with dangerous goods regulations under TSA, FAA, and U.S. Customs.
Overview
26
26
years of professional experience
Work History
Sr. Manager Inside Sales
ATC Aviation
05.2023 - Current
- Prepared new contracts and negotiated pricing, ensuring that all contracts met revenue hurdles and standards set by the company.
- Developed strategic and strong sales relationships with the freight forwarding community to optimize DHL Cargo revenue
- Responsible for maximizing and fulfilling capacity
- Customer Service Support, tracking and tracing cargo, status updates, service failure explanations
- Develop new relationships along with maintaining current customers
- Manage a team of Inside sale executives
- Tasked with uniforming the Inside Sales role
- Revenue Management
- Led cross-functional teams to optimize operational workflows and enhance service delivery.
- Developed strategic partnerships with key stakeholders to drive business growth and efficiency.
- Mentored junior managers, fostering skills development and promoting a culture of continuous improvement.
- Streamlined processes through data-driven decision-making, resulting in increased operational efficiency.
- Facilitated training programs aimed at enhancing team capabilities and ensuring compliance with industry standards.
- Provided strong leadership to enhance team productivity and morale.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
Inside Sales Executive
Polar Air Cargo
09.2022 - 05.2023
- Prepared new contracts and negotiated pricing, ensuring that all contracts met revenue hurdles and standards set by the company.
- Developed strategic and strong sales relationships with the freight forwarding community to optimize Polar Air Cargo revenue
- Responsible for maximizing and fulfilling capacity
- Customer Service Support, tracking and tracing cargo, status updates, service failure explanations
- Develop new relationships along with maintaining current customers
- Generated leads through targeted outreach and strategic follow-up efforts.
- Developed strong client relationships to enhance customer retention and satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
Business Intelligence
Aircargo Americas/Airbridge Cargo Airlines
08.2017 - 05.2022
- Liaison with Headquarters Team- Airbridge Cargo, Volga Dnepr Team in Moscow, Russia
- Collaborated with IT departments to ensure seamless integration of business intelligence platforms with existing systems.
- Facilitated knowledge sharing sessions among team members to encourage innovation and promote best practices in the field of business intelligence.
- Prepared yearly budgets for the USA region; diligently working with the Sales team and Finance departments
- Monthly forecasting with sales team and HQ
- Customer presentations with up-to date company information. Year to date figures, Year on Year presentations
- Maintain running spreadsheets with USA regions weekly revenue, highlights, shortfalls (Wins and losses)
- Salesforce Champion. Creating weekly reports. Monitoring sales team entries for accuracies
- Manage weekly presentations for headquarters team with previous weeks Results, shortfalls, wins and discrepancies for weekly conference call with management
- Managed contract pricing. Liaison with Headquarters and local revenue management team to collaborate on seasonal tariff pricing and special contract pricing.
Account Coordinator
British Airways
01.2000 - 01.2016
- Company Overview: IAG Cargo was founded in 2011 through the merger of British Airways World Cargo and Iberia Cargo.
- Responsible for daily operations and for providing support for local sales and marketing initiatives in assigned territory that covered Alabama, Tennessee, and North and South Carolina for IAG Cargo.
- Ensured that all shipments met FAA and TSA regulations and that all documents were received and filed properly. Worked collaboratively with handling agents and British Airways team members.
- Developed strategic and strong sales relationships with the freight forwarding community to optimize IAG Cargo contribution to the International Airlines Group.
- Supported Cargo Sales Account Manager with sales call planning and reporting, maintaining up to date account information, and developing action plans for assigned territory. Generated, analyzed, and reviewed market share reports with team members.
- Prepared new contracts and negotiated pricing, ensuring that all contracts met revenue hurdles and standards set by the company.
- Prepared daily flight plans and load control metrics for 747-400 freighter, 747-800 freighter, and for 747 aircrafts.
- Updated and maintained customer database, quality control records, and client satisfaction records. Served as a liaison with United States Customs, when necessary.
- Trained new team members on TSA regulations, Antitrust, Dangerous Goods, and Unit Load Device (ULD) regulations. Provided mentoring to new associates.
- Certified to assist in a cabin member crew capacity for 777, 767, and 747 aircrafts.
- Won 2013 “Employee of the Year” award for spearheading the start-up of an Atlanta based call center. Interviewed, hired, trained, and managed call center associates.
- Won five “Customer Satisfaction” awards for providing outstanding customer service to freight forwarders, couriers, and commercial accounts.
- Provided leadership and supervision as Team Leader for a diverse team of five associates.
- Coordinated customer inquiries, ensuring timely resolution and high satisfaction levels.
- Managed account documentation, streamlining processes for increased operational efficiency.
- Developed and maintained strong relationships with key clients to enhance service delivery.
- Assisted in tracking project milestones, ensuring alignment with strategic objectives and timelines.
- Collaborated with cross-functional teams to optimize travel solutions and improve client experiences.
- Analyzed account performance metrics, identifying areas for process enhancements and cost savings.
- Led training sessions for new team members, fostering a culture of continuous improvement and excellence.
Education
Education degree -
Wayne County Community College
Graduate - undefined
Romulus Senior High School
Romulus, MISkills
- Experienced with email and productivity tools
- Experienced in utilizing various reservation platforms
- Experience with Salesforce
Accomplishments
- Increased sales revenue by 25%
- Reduced employee cost
- Successfully managed a team of 5
- British Airways 2013 Employee of the Year.
Languages
English
Professional Working
Timeline
Sr. Manager Inside Sales
ATC Aviation
05.2023 - Current
Inside Sales Executive
Polar Air Cargo
09.2022 - 05.2023
Business Intelligence
Aircargo Americas/Airbridge Cargo Airlines
08.2017 - 05.2022
Account Coordinator
British Airways
01.2000 - 01.2016
Graduate - undefined
Romulus Senior High School
Education degree -
Wayne County Community College