JENNIFER SUGGS
Florence,SC
Summary
Experienced insurance and customer service professional with 10 years of experience in insurance processing, claims, customer service, and financial services. Proven ability to answer customer inquiries, provide policy and account information, assist with updates and changes, process claims, maintain accurate records, and resolve customer concerns. Detail-oriented and highly organized with strong communication skills and the ability to manage multiple priorities while maintaining accuracy and confidentiality. Brings a strong foundation of insurance industry experience well suited for a Life & Health and Property & Casualty insurance agency.
Overview
10
10
years of professional experience
Work History
Claims Processor I
BLUE CROSS BLUE SHIELD
01.2006 - 01.2010
- Processed insurance claims accurately and efficiently while following established company policies and procedures.
- Reviewed claims and supporting documentation for accuracy, completeness, and appropriate processing.
- Followed up on claims and worked to resolve discrepancies, missing information, and processing issues.
- Maintained accurate records and documentation related to customer accounts and claims.
- Responded professionally to inquiries regarding insurance and claim-related information.
- Handled confidential customer and insurance information with discretion.
- Managed a high volume of claims and administrative responsibilities while maintaining accuracy and productivity.
- Demonstrated strong attention to detail and the ability to identify and resolve issues efficiently.
Customer Service Representative / Data Entry
ASSURANT
01.2004 - 01.2006
- Answered customer inquiries and provided accurate information regarding accounts, policies, and services.
- Assisted customers with policy and account changes, updates, and general service requests.
- Maintained accurate customer records and documented customer interactions.
- Entered and updated customer information with a high degree of accuracy.
- Researched customer concerns and provided timely and professional resolutions.
- Communicated with customers by phone and other correspondence while maintaining a professional and helpful approach.
- Handled confidential customer information in accordance with company procedures.
- Successfully managed multiple customer service and administrative responsibilities in a fast-paced environment.
Insurance Processor I
WASHINGTON MUTUAL
01.2000 - 01.2004
- Processed insurance-related documentation and customer information accurately and efficiently.
- Reviewed records and documentation for completeness and accuracy.
- Updated customer and policy information as needed.
- Assisted with customer and account-related inquiries and requests.
- Maintained organized and accurate records while handling confidential information.
- Followed established procedures and quality standards to ensure accurate processing.
- Managed multiple responsibilities and deadlines while maintaining attention to detail.
- Provided professional service and support to customers and internal departments.
Education
Business Diploma -
LATTA HIGH SCHOOL
Latta, South CarolinaSkills
- Insurance Customer Service
- Life & Health Insurance Support
- Property & Casualty Insurance Support
- Policy Information & Account Assistance
- Policy Changes & Updates
- Claims Processing
- Claims Follow-Up
- Customer Inquiry Resolution
- Data Entry
- Records Management
- Documentation & File Maintenance
- Confidential Information Handling
- Professional Phone Communication
- Written Communication
- Problem Solving
- Multitasking & Organization
- Attention to Detail
- Computer & Administrative Skills
Timeline
Claims Processor I
BLUE CROSS BLUE SHIELD
01.2006 - 01.2010
Customer Service Representative / Data Entry
ASSURANT
01.2004 - 01.2006
Insurance Processor I
WASHINGTON MUTUAL
01.2000 - 01.2004
Business Diploma -
LATTA HIGH SCHOOL