Jennifer Sullivan
Midway City,CA
Summary
Well-organized Office supervisor bringing over 24 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training.
Overview
35
35
years of professional experience
Work History
Office Supervisor
Magella Medical Group
07.1999 - Current
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Implemented effective employee recognition programs that increased morale and motivation within the team.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for [Number] employees.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Unit Secretary
Long Beach Memorial Medical Center
06.1989 - 10.1997
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma -
Westminster High School
Westminster, CA06.1986
Skills
- Training and coaching
- Workflow Planning
- Employee Supervision
- Customer Service
- Organizational Skills
- Billing
- Data Entry
- Employee Training
- Staff hiring
- Team Bonding
- Clerical Support
- Supply Management
- Scheduling Coordination
Timeline
Office Supervisor
Magella Medical Group
07.1999 - Current
Unit Secretary
Long Beach Memorial Medical Center
06.1989 - 10.1997
High School Diploma -
Westminster High School
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