Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Sullivan

West Hartford

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Skilled in safe food handling, cleanliness standards, attentive and efficient service and ensuring the most positive and welcoming dining experience possible. Known for strong focus on teamwork and achieving satisfaction of all dining room guests. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Dining Room Coordinator

Hoffman Summerwood
12.2023 - 08.2025


  • Managed Dining Room at Senior housing facility with up to 40 residents dining per seating. Completed menus with Executive Chef and kitchen staff to ensure a seamless dining experience from setup to service to cleanup. Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Trained new waitstaff in food handling and safety protocols to boost knowledge and performance. Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Worked effectively with a team of 12+ employees to maintain a cohesive and efficient work environment.
  • Collaborated with kitchen staff to ensure correct meals including modifications, correct temperatures and timely delivery of meals, enhancing resident satisfaction with efficient service. Promptly resolving any issues or concerns related to the dining area.
  • Followed OSHA, safety, health, and sanitation guidelines to maintain a clean, safe and hazard-free environment. Stocks and organizes dining supplies and kitchen apparatus for quick and easy access.
  • Developed and maintained relationships with residents. Reviewed dietary restrictions, allergies and preferences with individuals and nursing staff and made waitstaff and kitchen staff aware.
  • Contributed to team success by consistently providing support and guidance to fellow staff members in the dining area and kitchen.
  • Improved overall dining room efficiency through consistent monitoring of seating arrangements and proper allocation of tables and waitstaff to resident ratio.
  • Organized and decorated dining room for celebrations, private events, special dinners and holiday gatherings. Ensured seamless execution from setup, service, entertainment to cleanup.

Server

Cheesecake Factory
10.2007 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Parole Officer

State of Connecticut
07.2001 - 06.2022
  • Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
  • Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with mandated parole conditions.
  • Supervised a caseload of up to 75 parolees, managed apprehension of violators and completed required paperwork for duration of parole supervision to end of sentence.
  • Conducted regular field visits to verify compliance with curfew restrictions, drug screens and other parole conditions.
  • Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
  • Conducted thorough pre-release investigations, interviewing of offenders, families and victims to ensure seamless transition from incarceration to community reintegration.
  • Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
  • Addressed any identified barriers to successful reentry by connecting clients with appropriate resources and support networks.
  • Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.

Education

Bachelor of Science - Psychology And Criminal Justice

Plymouth State University
Plymouth, NH
05-2000

High School Diploma -

Hall High School
West Hartford, CT
06-1996

Skills

  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food safety practices
  • Dining area maintenance
  • Dietary restrictions knowledge
  • Reliable and responsible
  • Team leadership
  • Problem-solving

Timeline

Dining Room Coordinator

Hoffman Summerwood
12.2023 - 08.2025

Server

Cheesecake Factory
10.2007 - Current

Parole Officer

State of Connecticut
07.2001 - 06.2022

Bachelor of Science - Psychology And Criminal Justice

Plymouth State University

High School Diploma -

Hall High School

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