Jennifer Sult
Lawrenceville,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Claims Client Advocate
Golden Rule Insurance Co
Lawrenceville , IL
01.2016 - Current
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Assisted clients with navigating company policies, procedures and processes.
- Managed high volumes of incoming calls from customers in a professional manner.
- Maintained a thorough understanding of all products, services and programs offered by the organization.
- Collaborated with internal departments to ensure timely delivery of services to customers.
- Cultivated trusting rapport with clients to build sustainable connections.
- Drafted letters, emails, memos and other correspondence regarding client matters.
- Conducted follow-up calls with clients to ensure satisfaction with services provided.
- Verified client information and ensured accuracy in records.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
Certified Nursing Assistant
United Methodist Village Inc.
Lawrenceville , IL
12.2012 - 01.2016
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Reported changes in patient condition to registered nurse or physician.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
High School Diploma -
Lawrenceville High School
Lawrenceville, IL05-2006
Skills
- Client Relationship Building
- Referrals Guidance
- Telephone Etiquette
- Cross-Functional Teamwork
- Goal Setting and Achievement
- Performance Tracking
- Relationship Building
- Maintaining Client Records
- Attention to Detail
- Customer Service
- Active Listening
- Issue Reporting
- Collaboration and Teamwork
- Time Management Abilities
- Quality Assurance
- Multitasking
- Adaptability and Flexibility
- Team Collaboration
- Adaptability
Timeline
Claims Client Advocate
Golden Rule Insurance Co
01.2016 - Current
Certified Nursing Assistant
United Methodist Village Inc.
12.2012 - 01.2016
High School Diploma -
Lawrenceville High School
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