Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Sunday

Broken Arrow

Summary

Versatile and results-driven professional with experience in administrative and customer service roles, notably at The Aspire Group. Excelled in office management, demonstrating proficiency and relationship-building skills. Achieved significant improvements in client satisfaction and operational efficiency through innovative problem-solving and effective communication. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

16
16
years of professional experience

Work History

Cooperative Administrative Assistant

The Aspire Group
08.2016 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Use computer daily for record keeping and customer service interaction.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Service Representative

Magnolia Soap and Bath
04.2022 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Used computer daily for maintaining accounts, scheduling, and customer service conflict resolution.

Front and Back Office Medical Assistant

Dr. Movva
10.2008 - 08.2009
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Collected payments on patient accounts and kept an accounting on charges and payments.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Reduced patient anxiety during medical procedures by providing clear explanations, answering questions, and offering emotional support.
  • Collected deductibles and copays to post money to patient accounts.
  • Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Associate of Applied Science - Medical Administration

Community Care College
Tulsa, OK
05-2008

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Customer and client relations
  • Filing
  • Customer relations
  • Clerical support
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Scheduling and calendar management
  • Deadline oriented
  • Professional and mature
  • Relationship building
  • Multi-line phone proficiency

Timeline

Customer Service Representative

Magnolia Soap and Bath
04.2022 - 04.2023

Cooperative Administrative Assistant

The Aspire Group
08.2016 - Current

Front and Back Office Medical Assistant

Dr. Movva
10.2008 - 08.2009

Associate of Applied Science - Medical Administration

Community Care College

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Jennifer Sunday