Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Suttles

Arcadia,IN

Summary

Customer service oriented professional, able to provide administrative support and funtion as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Overview

16
16
years of professional experience

Work History

Patient Care Coordinator

Corvel
Carmel, IN
08.2018 - 11.2023
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Assured regulatory compliance and professionalism across patient service.
  • Developed relationships with clients, underwriters, adjusters, brokers and other internal and external stakeholders.
  • Assisted other team members with complex data entry tasks as needed.
  • Processed incoming requests for data entry services promptly and accurately.
  • Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
  • Ensured compliance with relevant laws and regulations concerning privacy and confidentiality of customer information.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Received and processed patient scheduling requests in a timely manner.
  • Coordinated patient transportation needs prior to appointments.
  • Resolved any scheduling conflicts or issues in an efficient manner.
  • Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
  • Conducted regular follow-ups with patients who had missed their scheduled appointments to reschedule them at another time.
  • Assisted in training new staff members on how to use the scheduling system effectively.
  • Assisted patients with canceling and rescheduling appointments.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Housekeeper

Riverview Hospital
Noblesville, IN
08.2014 - 08.2018
  • Prioritize and organize work and follow through to ensure duties are accomplished.
  • thoroughly clean all rooms as assigned.
  • Maintain high standards of cleanliness.
  • Demonstrate commitment to maintaining high quality standards and attention to detail.

Retail Sales Associate

Target
Anderson, IN
04.2013 - 08.2014
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

Retail Sales Associate

Kmart, Papatoetoe
Anderson, IN
12.2011 - 04.2013
  • Stocked shelves with merchandise according to company standards.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Cashier/Customer Service

Marsh
Noblesville, IN
01.2008 - 12.2011
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Answered customer questions and provided store information.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Ultimate Medical Academy
, FL
  • Schedule and confirm appointments in assisted living facilities, offices, healthcare clinics, hospitals, and organizations that offer medical records services.
  • Prepare patients for examination and treatment.
  • Maintain medical charts and electronic medical records (EMR/EHR) systems.
  • Obtain insurance authorizations for procedures, gather medical histories, and collect payments.

Education

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
2016

Skills

  • Patient Care Coordination
  • HIPAA Compliance
  • Organizational Standards
  • Patient Flow Management
  • Medical Terminology
  • Patient Registration
  • Attention to Detail
  • Scheduling
  • Customer Service
  • Patient Documentation
  • Proficient in CareMC
  • Organizational Skills
  • Proficient in Esker
  • Medical Transcription
  • Billing Codes
  • ICD-9
  • Microsoft Use
  • Excel Use
  • Electronic Medical Records EMR
  • Electronic Health Records EHR
  • Computer Information Systems
  • Office Accounting
  • Patient Processing
  • Patient Registration
  • Release of Information
  • Medical Billing

Accomplishments

  • Academic Honors Recognition/ High Honor Roll.
  • Experienced with Microsoft Word, Excel, Powerpoint, and Outlook Type 72 WPM.

Timeline

Patient Care Coordinator

Corvel
08.2018 - 11.2023

Housekeeper

Riverview Hospital
08.2014 - 08.2018

Retail Sales Associate

Target
04.2013 - 08.2014

Retail Sales Associate

Kmart, Papatoetoe
12.2011 - 04.2013

Cashier/Customer Service

Marsh
01.2008 - 12.2011

Education

Ultimate Medical Academy

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

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