Jennifer Sutton
Phoenix,AZ
Summary
Enthusiastic Customer Service professional with 10 years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Overview
11
11
years of professional experience
Work History
Senior Claims Specialist
State Farm
Phoenix, AZ
07.2018 - Current
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained high-volume workload within fast-paced environment by assisting 20-25 clients per day and consistently meeting performance benchmarks.
Server Trainer
Colt's Taste Of Texas
Tucson, AZ
04.2014 - 04.2018
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Increased sales of high margin menu items through effective upselling.
Sales Team Lead
Forever 21
Tucson, AZ
04.2013 - 03.2014
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Education
Some College (No Degree) - Nursing
University Of Arizona
Tucson, AZAssociate of Applied Science - General Studies
Pima Community College
Tucson, AZ05.2017
Associate of Arts - Liberal Arts And Sciences
Pima Community College
Tucson, AZ05.2017
High School Diploma -
Sahuarita High School
Sahuarita, AZ05.2011
Skills
- Contract negotiation and closing tactics
- Product and service knowledge
- Client account management
- Negotiations
- Customer needs assessment
- Critical thinking
- Personable
- Problem resolution
- Relationship building
- Settlement determinations
- Coverage assessments
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Over 100 5-Star customer ratings and reviews.
- Over 50 shout outs from independent agents over the nation for remarkable customer service.
- Consistently maintained high customer satisfaction ratings, earning recognition from upper management and financial reward.
- Negotiated with vendors, saving the company $50,000 annually.
Timeline
Senior Claims Specialist
State Farm
07.2018 - Current
Server Trainer
Colt's Taste Of Texas
04.2014 - 04.2018
Sales Team Lead
Forever 21
04.2013 - 03.2014
Some College (No Degree) - Nursing
University Of Arizona
Associate of Applied Science - General Studies
Pima Community College
Associate of Arts - Liberal Arts And Sciences
Pima Community College
High School Diploma -
Sahuarita High School