Jennifer Swaine
Newmarket,NH
Summary
Operations Manager with a proven track record at Spinney Creek Wellness, adept in Microsoft Excel for data analysis and performance monitoring. Enhanced operational efficiency, resulting in increased profits, while fostering a collaborative team environment. Skilled in health codes compliance and record keeping, with a strong focus on quality control and employee development.
Overview
10
10
years of professional experience
Work History
Operations Manager
Spinney Creek Wellness
02.2021 - Current
- Support staff with daily tasks including: cloning, transplanting, pruning, trellising, harvesting, IPM and fertigation
- Keep accurate records of product from harvest to storage to mitigate loss
- Catalogue fertigation and yield data using Microsoft Excel to track successes and failures each grow cycle.
- Led hiring, onboarding and training of new hires.
- Supervise staff and keep employees compliant with company policies and procedures.
- Manage inventory and ordering to achieve timely and accurate delivery of supplies.
- Identify and resolve unauthorized, unsafe, or ineffective practices.
- Spearheaded implementation of timesheet app that tracked employee attendance and punctuality, addressing lack of attendance oversight.
- Reported issues to higher management, establishing positive and effective communication among unit staff and leadership.
Surgical Coordinator
Seacoast Dermatology
12.2018 - 04.2021
- Informed patients of all skin biopsy results in busy 9 provider practice
- Reviewed all incoming pathology reports for accuracy and promptly contacted the pathologist
when errors were present - Informed patients of cancerous results, explained the recommended procedure and scheduled
surgeries. Followed up on untreated cancers and systematically tracked results to ensure
completed treatment for all patients - Acted as Patient Advocate by assisting communication between patients and doctors both
within our practice and with patients’ other providers to ensure continuity of care - Substitite pathology technician in Mohs lab; relaxed, inked, sliced, and mounted skin biopsies
- Educated patients on TeleHealth appointments, troubleshot patient issues with TeleMedicine
software, created and distributed TeleHealth information brochures - Checked eligibility and benefits of insurance, calculated and communicated cost estimates for
patients
Bar Manager
Applecrest Bistro
04.2015 - 08.2018
- Oversaw new restaurant opening and responsibilities including: developing training manuals,
training and supervising new hires, implementing company policies, tracking beverage cost and
shrinkage, pricing new menu items and creating employee schedule - Conceptualized and created new drink menus weekly while collaborating with kitchen staff on
evolving food menu and available local produce - Utilized personal time to research drink trends, cocktail ingredients and bartending methods to
maintain a unique and modern menu - Coordinated weekly meetings to analyze trends and discuss issue resolution
Barista
Kaffee Vonsolln
08.2015 - 04.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Science - Neuroscience
University of New Hampshire
Durham, NH09-2018
Skills
- Microsoft Office, Excel
- Google Drive, Docs, Calendar, Keep
- Connecteam
- Adobe Photoshop, Illustrator, Lightroom
- Performance monitoring
- Incidents management
- Health codes compliance
- Record keeping
- Quality Control
Timeline
Operations Manager
Spinney Creek Wellness
02.2021 - Current
Surgical Coordinator
Seacoast Dermatology
12.2018 - 04.2021
Barista
Kaffee Vonsolln
08.2015 - 04.2018
Bar Manager
Applecrest Bistro
04.2015 - 08.2018
Bachelor of Science - Neuroscience
University of New Hampshire
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