Hi, I’m
Jennifer Swank
Piqua,OH
Summary
Proven leader with a track record of streamlining operations and enhancing customer satisfaction at Kroger's Pharmacy. Leveraged problem-solving skills and expertise in medication dispensing to train technicians and improve service quality. Skilled in HIPAA regulations and pharmaceutical calculations, achieving significant process improvements and fostering strong relationships across all levels of business operations. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
24
years of professional experience
Work History
Kroger's Pharmacy
Certified Pharmacy Technician
01.2020 - Current
Job overview
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Tike's Cycle Shop
Shop Owner
08.2008 - 01.2020
Job overview
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
PaySource, Inc.
Supervisor, Payroll Tax Accounting Reporting
01.2001 - 08.2008
Job overview
- Implemented process improvements that led to reduced processing time for year-end W-2 forms distributed to employees.
- Implemented internal controls within the Payroll Tax Accounting department to mitigate risk exposure.
- Established a culture of continuous learning within the payroll tax accounting department by organizing training sessions and encouraging professional development opportunities.
- Assisted in budget planning by providing forecasts on projected payroll tax expenses for upcoming fiscal years.
- Managed a team of payroll tax accountants, providing guidance and support to ensure accurate reporting.
- Oversaw the implementation of new software tools to improve the accuracy of payroll calculations for taxes withheld from employee paychecks.
- Developed strong relationships with government agencies to facilitate efficient communication regarding regulatory updates or inquiries.
- Ensured compliance with federal, state, and local payroll tax laws by staying current on legislation changes and adjusting procedures accordingly.
- Calculated deductions and processed payroll for employees.
- Responded to employee inquiries to provide assistance with payroll-related questions.
PaySource, Inc.
Vice President of Operations
01.2001 - 08.2008
Job overview
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
Education
University of Cincinnati Clermont CollegeBatavia, OH
Licensure / Certification from Medical Billing And Coding
06.2025
University Overview
- Dean's List Spring 2024
- 3.6 GPA
Northmont High SchoolClayton, OH
High School Diploma
06.1998
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Pharmaceutical Calculations
- Workflow Optimization
- Data Entry
- Employee Training
- Certified Pharmacy Technician (CPhT)
- Vaccine administration
Certification
- CPhT - Certified Pharmacy Technician
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursTimeline
Certified Pharmacy Technician
Kroger's Pharmacy
01.2020 - Current
Shop Owner
Tike's Cycle Shop
08.2008 - 01.2020
Supervisor, Payroll Tax Accounting Reporting
PaySource, Inc.
01.2001 - 08.2008
Vice President of Operations
PaySource, Inc.
01.2001 - 08.2008
University of Cincinnati Clermont College
Licensure / Certification from Medical Billing And Coding
Northmont High School
High School Diploma
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