Hi, I’m
Jennifer Swank
Piqua,OH
Summary
Recent graduate with foundational knowledge in ICD-10, CPT, HCPCS and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing the highest quality care to patients.
Overview
17
years of professional experience
1
Certificate
Work History
Kroger's Pharmacy
Certified Pharmacy Technician
01.2020 - Current
Job overview
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated verification and filling of more than 1,000 daily prescriptions in high-volume retail pharmacy environment.
Tike's Cycle Shop
Shop Owner
08.2008 - 01.2020
Job overview
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Streamlined order processing procedures, resulting in faster shipping times and improved customer satisfaction ratings.
Education
University of CincinnatiCincinnati, OH
Certificate from Medical Billing & Coding
06-2025
University Overview
- Dean's List Spring 2024
- Dean's List Summer 2024
- Dean's List Fall 2024
- Phi Theta Kappa Honor Society Member
Skills
- HIPAA compliance
- Data entry proficiency
- Attention to detail
- Problem-solving skills
- Customer service
- Healthcare regulations compliance
- Adaptable to change
- Medical record documentation
- Insurance billing
- Immunization administration
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Pharmacy Technician
Kroger's Pharmacy
01.2020 - Current
Shop Owner
Tike's Cycle Shop
08.2008 - 01.2020
University of Cincinnati
Certificate from Medical Billing & Coding
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