Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Swann

Hemet,CA

Summary

Seasoned Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of staff members in a dynamic, fast-paced setting.

Overview

16
16
years of professional experience

Work History

Regional Manager

Hoang Dental Corp.
09.2020 - Current
  • Boosted regional production numbers by auditing all offices charts, schedules and staff performances. Worked closely with operational managers to help them understand and achieve office goals and NOI.
  • Traveled between five offices in San Diego County and one office in Riverside County.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Increased patient satisfaction with timely resolution of escalated issues and proactive communication.
  • Onboarding new Doctors and staff, which includes putting together doctor contracts, going over company visions and goals and office protocols and duties.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Interim office manager as needed.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Established and maintained operational standards for six locations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Optimized team performance with newly implemented procedures and adjunctive services.

Operational Manager

Creekside Dental And Orthodontics
07.2008 - 09.2020
  • Streamlined operational processes by implementing efficiency improvements and reducing waste.
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Opened office with owner doctor and saw staff increase from 3 employees to 13 staff employees.
  • Increased NOI from $0-$150,000 in my 12 years as operational manager.
  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
  • Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
  • Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled problematic patients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics. Worked closely with doctor and treatment coordinator to help them understand monthly goals and office NOI.
  • Regularly worked offices outstanding A/R

Education

High School Diploma -

Banning High School
Banning, CA
06.1995

Skills

  • Operational Management
  • Performance Management
  • Order Management
  • Staff Management
  • Staff Supervision
  • Goals and Performance
  • Strategic Development
  • Project Management
  • Operational Oversight
  • Database Management

Timeline

Regional Manager

Hoang Dental Corp.
09.2020 - Current

Operational Manager

Creekside Dental And Orthodontics
07.2008 - 09.2020

High School Diploma -

Banning High School

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Jennifer Swann