Paycom
Jennifer Swartz
Edmond,OK
Summary
To find a job utilizing my skills in customer service with five years of experience providing excellent service. Good communicator with superb leadership and communication skills. Attentive to details and analytical thinker. Able to effectively handle patient inquiries, resolve complaints, work, and ensure patient satisfaction. An asset with analytics, reporting, and teamwork.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Paycom Specialist
Paycom
09.2024 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Developed loyal customer base by providing excellent customer service.
- Set schedule for tellers and customer service representatives.
- Provided expert customer service and technical support to clients.
- Collaborated with other areas to provide quality, seamless customer service.
- Set up payroll scheduling and frequency.
- Administered payroll and maintained employee records.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Developed and maintained courteous and effective working relationships.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Trained new hires in technology required to access company systems and complete job tasks.
- Completed required criminal, credit, or drug tests for new hires.
Behavioral Interventionist
Ed Theory LLC
02.2021 - 05.2023
- Implement data collection methods and track progress of behavior intervention plans to ensure effectiveness and make necessary adjustments
- Collaborate with teachers, administrators, and other professionals to develop individualized behavior intervention plans that meet the needs of students with behavior disorders or special conditions
- Provide ongoing training and support to teachers and staff on behavior intervention techniques and strategies
- Conduct functional behavior assessments to identify the underlying causes of students' challenging behaviors and develop targeted behavior interventions
- Verify insurance coverage and help with EOB questions
- Call insurance to verify and approve coverage of services
- Assist with collections and insurance follow-up
- Experience in EPIC
- Verify codes to submit claims
Sales Manager
The Mattress Place
09.2016 - 12.2020
- Conduct market research to identify potential new customers and target markets for sales growth
- Implement and manage sales strategies and campaigns to increase revenue and market share for the company's mattress products in the local market
- Develop sales strategies to penetrate new markets and drive revenue growth for the company
- Develop and maintain strong relationships with key customers and accounts to maximize sales opportunities and ensure customer satisfaction
- Build and maintain strong relationships with key industry influencers and strategic partners to generate new sales opportunities and drive revenue growth for the company
Education
Bachelor of Arts - Psychology
California State University
LONG BEACH, CA12.2022
Associate of Arts - Psychology
Cypress College
CYPRESS, CA05.2021
Skills
- Data Collection
- EPIC
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Insurance Collections
- CPT
- ICD-10
- Anatomy
- Medical Coding
- Sales Strategies
- Market Research
- Relationship Building
- Communication
- Analytical Thinking
- Leadership
- Problem Solving
- Conflict Resolution
- Business reporting
- Troubleshooting techniques
- Failure management
- New employee processing
- Wage garnishments
- Payroll policies and procedures
- Data filtering
- Schedule organization
- Confidentiality requirements
- Intake documentation
Certification
- Ceridian Dayforce Payroll Professional Certification – Ceridian HCM, Inc.
- Certified Payroll Professional (CPP) - American Payroll Association.
- Amazon Web Services (AWS) Certified Solutions Architect
Software
Adp
Excel
Timeline
Paycom Specialist
Paycom
09.2024 - Current
Behavioral Interventionist
Ed Theory LLC
02.2021 - 05.2023
Sales Manager
The Mattress Place
09.2016 - 12.2020
Bachelor of Arts - Psychology
California State University
Associate of Arts - Psychology
Cypress College