Jennifer Sweitzer
Austin,Texas
Summary
At Porchlight Services LLC, I spearheaded operations, enhancing team efficiency and customer satisfaction through decisive leadership and process improvements. My strategic decision-making and staff management skills led to significant cost reductions and compliance with industry standards, achieving financial targets while fostering a safe, productive work environment.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Porchlight Services Llc
10.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Accounting -
Austin Community College
Austin, TX05.1996
Skills
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Inventory Management
- Operations Oversight
- Inventory Control
- Employee Motivation
- Process Improvements
Websites
Timeline
Manager of Operations
Porchlight Services Llc
10.2015 - Current
Accounting -
Austin Community College
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