Jennifer Swift
Greer,SC
Overview
5
5
years of professional experience
Work History
Client Service Representative
East Greenville Animal Hospital
09.2022 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Client Service Representative
St. Francis Animal Hospital
09.2021 - 05.2022
- Determined charges for services requested and arranged for billing.
- Referred unresolved customer grievances to designated departments for further investigation.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Conferred with customers by telephone or in-person to provide product or service information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided product information and resolved concerns to assist customers.
Client Service Representative
Animal Emergency and Referral Center
07.2020 - 09.2021
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Answer, screen, forward incoming calls to appropriate departments or administration.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Documented conversations with customers to track requests, problems and solutions.
- Shared detailed information regarding finance options to help customers make decisions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Scheduled and confirmed appointments based on ICU space and customer availability.
Skills
- Training and development
- Stockroom procedures
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Computer Proficiency
- Administrative Duties
Timeline
Client Service Representative
East Greenville Animal Hospital
09.2022 - Current
Client Service Representative
St. Francis Animal Hospital
09.2021 - 05.2022
Client Service Representative
Animal Emergency and Referral Center
07.2020 - 09.2021
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