Jennifer Swims
Jackson,MS
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
UnitedHealth Group
Jackson, MS
05.2022 - Current
- Take inbound and outbound calls from United Healthcare members
- Assists members by scheduling United Healthcare members for a yearly House Call Visit from a Licensed Medical Professional
- Schedule appointments and manage calendars for various departments and staff members
- Coordinate meetings and ensure all necessary parties are invited and prepared
- Monitor and adjust schedules as needed to accommodate changes or unexpected events
- Communicate schedule changes to relevant parties in a timely manner
Night Auditor
HRI Lodging/ Hilton Garden Inn/ King Edward Hotel
Jackson, MS
07.2021 - Current
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Claims Representative
RevClaims
Jackson, MS
02.2019 - 03.2022
- Making outbound calls and receiving inbound calls from patients and insurance companies daily
- Investigate and process insurance claims filed by patients
- Interview claimant to gather pertinent information
- Enter data/information gathered into the computer
- Handle and process a variety of claims including automobile, worker's compensation and general liability insurance claims
- Verify that coverage applies through an insurance policy
- Evaluate all information to determine how a claim should be handled
Night Auditor
Hampton Inn by Hilton Worldwide
Pearl, MS
11.2016 - 12.2019
- Greet and welcome guest as they arrive to the hotel
- Check guest in and out of room
- Able to provide accurate and appropriate information to guests and customers
- Input and retrieve information routinely from computer systems
- Make appropriate selection of rooms based on guests needs
- Responds to guest requests and handle guest issues or reports complaints to management
- Remain calm and alert, especially during emergency and/or heavy hotel activity
- Promptly answering telephone in professional and clear manner
- Input all information into computers to communicate guest requests and complaints
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Answer guest questions regarding area or hotel, outlet information and services
- Cash handling accuracy including responsibility for House Bank
Customer Care Associate Level 2
Conduent
Ridgeland, MS
05.2017 - 02.2019
- I navigate through multiple computer applications with speed and accuracy while assisting customers with getting new replacement cards
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
- Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Investigate and log fraudulent charges made on issued card
Customer Account Specialist and Nirvana Specialist
Comcast
Madison, MS
02.2012 - 11.2016
- Responsible for the highest level of support to high value customers
- Act as a single point of contact for customers by handling all issues with billing and repair
- Schedule technicians to the home if troubleshooting fails
- Overcomes concerns and resolves customer complaints through active listening, empathy, and problem solving to increase satisfaction and foster long-term customer loyalty
- Upgrade services or add on service when a customer calls in to inquire about service upgrades or starting a new line of business
- Educate the customer about self-service options that bring additional value and convenience to the customer
Education
Career in Medical Billing & Coding -
Hinds Community College
Raymond, MS05.2021
License in Cosmetology -
Magnolia College of Cosmetology Jackson
Jackson, MS01.2011
High school diploma - General Studies
Callaway High School
Jackson, MS05.1999
Skills
- Technical Issue Resolution
- Workers' Compensation Expertise
- Help Desk
- Expertise in Microsoft Office Suite
- Sales Performance Optimization
- Hospitality Support Experience
- Professional Phone Communication
- Overnight Financial Auditor
- User Support and Troubleshooting
- Timely Schedule Coordination
- Customer engagement and support
- Daily timekeeping
- Confidentiality requirements
- Verbal and written communication
- Customer Service Excellence
- Clerical Responsibilities
- Patient Referral Coordination
- Project scheduling
- Customer relations
- Customer Phone Engagement
- Time management skills
- Critical thinking
- Healthcare Billing
- Healthcare Terminology
- Schedule management
- Patient scheduling
- Patient registration
- Attention to detail
- Detail-Oriented Data Management
- Documentation and reporting
Certification
Driver's License
Timeline
Scheduling Coordinator
UnitedHealth Group
05.2022 - Current
Night Auditor
HRI Lodging/ Hilton Garden Inn/ King Edward Hotel
07.2021 - Current
Claims Representative
RevClaims
02.2019 - 03.2022
Customer Care Associate Level 2
Conduent
05.2017 - 02.2019
Night Auditor
Hampton Inn by Hilton Worldwide
11.2016 - 12.2019
Customer Account Specialist and Nirvana Specialist
Comcast
02.2012 - 11.2016
Career in Medical Billing & Coding -
Hinds Community College
License in Cosmetology -
Magnolia College of Cosmetology Jackson
High school diploma - General Studies
Callaway High School