Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jennifer Swindle
Work Preference
Summary
Customer service-oriented and performance-driven professional with over 10 years of cross-functional data entry and healthcare industry experience, emphasizing the critical nature of accurate claims processing. Expertise in meticulous documentation ensures compliance while upholding patient privacy and confidentiality. Highly organized with a proven ability to prioritize tasks and meet deadlines independently, thriving in fast-paced, deadline-driven environments. Proficient in Microsoft Office applications, particularly Word and Excel, with a typing speed of 45 WPM, facilitating efficient workflow management and coordination of competing demands.
Overview
24
24
years of professional experience
Work History
Housekeeper/Owner
Any Mess
03.2022 - Current
- Developed efficient cleaning schedules that optimized time and resource allocation across multiple homes.
- Collaborated with homeowners to tailor cleaning services according to specific needs and preferences.
- Streamlined laundry processes for timely completion of all washing, drying, folding, and ironing tasks.
- Maximized client satisfaction by promptly addressing any special requests or concerns related to their home''s cleanliness.
- Ensured timely completion of all housekeeping duties by effectively managing time and prioritizing tasks according to client needs and preferences.
- Demonstrated adaptability in adjusting to unique requirements or preferences from different clients while maintaining consistent quality standards in services provided.
Customer Service Representative
Della Info Tech/Lincare
11.2021 - 01.2022
- Managed high-volume call traffic while maintaining composure under pressure while providing exceptional service.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Actively listened to customers, handled concerns quickly and maintained production goals.
- Managed timely and effective replacement of damaged or missing products.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
Stay at Home Mom
Homemaker Self
07.2012 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently
- Provided encouragement, support, and access to activities that enable the development of skills.
- Develop, manage and maintain a budget effectively.
- Coordinate and facilitate medical care, meals, and educational and social activities.
Patient Account Representative
Xtend Healthcare
09.2006 - 07.2012
- Processed insurance claims using advanced healthcare billing software, improving claim acceptance rates.
- Managed patient billing inquiries, ensuring accurate account resolution and customer satisfaction.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Posted payments and processed refunds.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Established relationships with customers to encourage payment of delinquent accounts.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Data Entry/Patient Account Representative
Phydata
09.2001 - 09.2006
- In charge of major anesthesia group making sure patient charges and payments were posted daily and complete by month-end.
- Created client accounts and entered demographic information.
- Posted charges and payments to accounts.
- Balanced accounts daily and weekly and billed patient accounts.
- Worked with Medicaid (Tn Care Select) and BCBS.
- Managed patient accounts, ensuring accurate billing and timely follow-ups on unpaid claims.
- Processed payment transactions and managed account follow-ups to enhance revenue cycle efficiency.
- Ensured accurate patient account billing through meticulous review of financial records.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts efficiently.
- Analyzed account data to identify trends, improving collection strategies and outcomes.
- Electronically submitted bills according to compliance guidelines.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
06.2021
Skills
- Insurance reimbursement management
- Accounts receivable reconciliation
- Debt collection strategies
- Patient co-pay coordination
- Customer service
- EOB analysis expertise
- Patient data management using EMR
- Health insurance verification expertise
- Claims processing expertise
- Experienced in completing CMS 1500 documentation
- Anatomical and physiological understanding
- HIPAA regulations knowledge
- Specialized in ICD-10-CM standards
- Collaborative teamwork
Accomplishments
- Built productive relationships with patients and insurance companies, increasing payment rates.
- Trained and mentored new staff on proper procedures, service standards, and compliance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved all payments posting and patient inquiries which led to a successful monthly closing for our clients.
Additional Experience
Housekeeper/Owner of Any Mess 07/2023 to present
- Located potential customers and gained their business for Housekeeping for residential cleanings.
- Provided deep cleaning services to clients which consisted of cleaning the inside of their homes, (dusting, vacuuming, sweeping, mopping, making beds etc ..).
- Provided weekly, bi-weekly, or monthly services\
Caregiver-Cornerstone Caregiving 07/24 to 11/24
- Assisted a elderly woman and her son with their day today functions, provided care for them with day to day functions they could not do themselves.
- Helped with getting dressed, going to the restroom. Assisted with movement from their wheel chair to the bed, and prepared meals as needed.
- Provided light house keeping duties and kept their laundry caught up.
- Ran errands to town for groceries, prescriptions, and other items needed.
- Medicine reminders were given and a log was kept to document the time given.
Caregiver-Maple Cottage Transitions-Portland, TN. 12/23-07/24
- Assisted the elderly in their day to day functions and provided them with the help they needed to go to the restroom, change clothes, get into bed, etc…
- Prepared and provided meals to elderly residents, served meals and cleaned up after them when complete
- Washed, dried and put away all residents clothes and cleaned rooms and bathrooms on daily basis.
Earl G Dumplins' Restaurant– Scottsville, KY 03/2018-06/2020 Waiter/Waitress/Customer Service
- Managed multiple customer orders quickly and accurately to provide excellent customer service.
- Regularly cleaned and sanitized glasses, utensils, bar equipment, work areas, and tables.
- Displayed friendly, outgoing, and energetic behavior to create guests' warm and fun atmosphere.
- Collected money for drinks served and balanced cash receipts.
Timeline
Housekeeper/Owner
Any Mess
03.2022 - Current
Customer Service Representative
Della Info Tech/Lincare
11.2021 - 01.2022
Stay at Home Mom
Homemaker Self
07.2012 - 03.2018
Patient Account Representative
Xtend Healthcare
09.2006 - 07.2012
Data Entry/Patient Account Representative
Phydata
09.2001 - 09.2006
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy