Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Swiontkowski

Stockholm,USA

Summary

Dynamic Lead Generation Specialist at Pella Windows & Doors with proven Salesforce expertise and exceptional communication skills. Successfully enhanced lead conversion rates through strategic collaboration and targeted campaigns, driving significant engagement. Adept at optimizing CRM tools and fostering customer relationships, ensuring a seamless experience that boosts satisfaction and loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Generation Specialist

Pella Windows & Doors
Parsippany, New Jersey
10.2021 - 03.2025
  • Coordinated with sales teams to ensure timely follow-up on all qualified leads, and prepared quotes for customer's orders.
  • Assisted with targeted campaigns, increasing engagement through email and social media.
  • Updated sales schedules daily, optimizing territory management for efficiency.
  • Managed the implementation of new CRM technology tools for tracking customer orders, inventory levels.
  • Worked with other departments to develop strategies for improving customer experience.
  • Developed relationships with external vendors for trade shows, who provided additional leads or services related to our business needs.
  • Collaborated with sales team members to develop strategies that would increase lead conversion rate.
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules. Created reports and dashboards to meet business requirements.
  • Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.

Real Estate Salesperson

Next Level Realty
Scotch Plains, New Jersey
01.2018 - 01.2022
  • Orchestrated comprehensive property marketing campaigns across MLS, social media, and traditional channels, driving consistent lead generation and property visibility.
  • Managed end-to-end transaction documentation, including listing agreements, purchase offers, and closing statements, while ensuring compliance with real estate regulations.
  • Conducted a thorough Competitive Market Analysis to establish strategic listing prices, enabling informed decision-making for sellers, and optimal market positioning.
  • Cultivated lasting client relationships through personalized property consultations and responsive communication, delivering comprehensive guidance throughout transactions.
  • Coordinated seamlessly with lenders, inspectors, and title companies to facilitate smooth closings while ensuring all contractual requirements were met.

Leasing Agent

JMF Properties
Denville, New Jersey
01.2019 - 01.2021
  • Toured the property with prospective tenants and provided a wealth of information regarding its key features.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork, and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance, and answering any questions or concerns.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Distributed and followed up on tenant renewal notices.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.

Scheduling Coordinator

Huntington Learning Center
02.2017 - 01.2019
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Contributed to team success by providing backup scheduling support during peak times.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Sales Administrator

Slade Elevator
06.2013 - 08.2015
  • Supported sales representatives with timely generation of accurate quotes, proposals, bids, and contracts to close deals faster.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
  • Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
  • Improved lead generation by researching potential clients and market trends for targeted prospecting efforts.
  • Kept detailed records of daily activities through an online customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased client satisfaction by efficiently managing contract negotiations and addressing customer concerns.
  • Enhanced company reputation through professional handling of sensitive information and maintaining confidentiality in contract agreements.

Education

Bachelor of Arts - English Literature

Kean University
New Jersey
01.2010

Skills

  • Time management
  • Salesforce expertise
  • Lead generation
  • CRM proficiency
  • Business intelligence
  • Communication skills
  • Customer engagement
  • Team leadership

Certification

  • Certified Salesforce Administrator

Timeline

Lead Generation Specialist

Pella Windows & Doors
10.2021 - 03.2025

Leasing Agent

JMF Properties
01.2019 - 01.2021

Real Estate Salesperson

Next Level Realty
01.2018 - 01.2022

Scheduling Coordinator

Huntington Learning Center
02.2017 - 01.2019

Sales Administrator

Slade Elevator
06.2013 - 08.2015

Bachelor of Arts - English Literature

Kean University

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