Jennifer Swopes
Melrose,NM
Summary
Versatile and dynamic professional with a proven track record at Valley, Inc., excelling in customer service and financial record-keeping. Mastered Microsoft Excel and QuickBooks, enhancing office efficiency by 45%. Renowned for storytelling expertise and fostering inclusivity, adept at training and empowering teams to exceed goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Game Master
Under Lock and Key, Escape Room Experience
06.2016 - Current
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
Office Manager
Melrose Grain & Elevator Co.
09.2003 - 08.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager/Safety Coordinator/Equipment Operator
Valley, Incorporated
01.1996 - 09.2003
- Handled all company documents and personnel records.
- Maintained accurate financial records including accounts payable/receivable.
- Oversaw office, plant and equipment parts inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled all payroll responsibilities.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Maintained clean work area by regularly removing debris from the loader''s path during operation hours.
- Lowered and tilted buckets and drove front-end loaders forward to force buckets into bulk material.
- Assisted in the training of new employees, sharing knowledge on equipment operation, safety measures, and best practices.
- Maintained accurate records of equipment performance data, repairs, and preventative maintenance schedules for future reference.
Education
High School Diploma -
Melrose High School
Melrose, NMGeneral Studies
Clovis Community College
Clovis, NMSkills
- Storytelling expertise
- Customer service expertise
- Online tools proficiency
- Inclusivity awareness
- Bookkeeping
- Billing
- Payroll and budgeting
- Credit and collections
- Training and coaching
- Staff hiring
- Microsoft Excel Mastery
- Microsoft Word Mastery
- QuickBooks Mastery
Timeline
Game Master
Under Lock and Key, Escape Room Experience
06.2016 - Current
Office Manager
Melrose Grain & Elevator Co.
09.2003 - 08.2016
Office Manager/Safety Coordinator/Equipment Operator
Valley, Incorporated
01.1996 - 09.2003
High School Diploma -
Melrose High School
General Studies
Clovis Community College
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