Jennifer Taft
Burlington,MA
Summary
Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
17
17
years of professional experience
Work History
Account Executive
JagWear Apparel
03.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Attended networking events to build relationships and identify sales opportunities.
Account Manager
3Step Sports/Champions Choice
03.2016 - 02.2024
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Capitalized on emerging trends to reap benefits during growth stages.
- Educated clients on new products or services to increase customer engagement with brand.
- Listened attentively to client feedback to create stronger relations and shape business.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Front Desk Agent
Crowne Plaza Hotel & Resorts
04.2007 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisted at front desk when and handled purchases at gift shop.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
Purchasing Manager
CHAMPIONS CHOICE INC
04.2011 - 03.2016
- Implemented policies to reduce cost and eliminate waste.
- Adjusted procedures to maximize department effectiveness.
- Established clear lines of communication between business and clients.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships and negotiated prices.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
Education
Bachelor of Science - Hospitality
Mount Ida College
Newton Center, MA05-2006
Skills
- Customer service
- Relationship building and management
- Vendor relations
- Account management
- Active Listening
- Transferable skills
- Teamwork
- Strong work ethic
- Multitasking
- Client Relationship Building
- Account Management
Timeline
Account Executive
JagWear Apparel
03.2024 - Current
Account Manager
3Step Sports/Champions Choice
03.2016 - 02.2024
Purchasing Manager
CHAMPIONS CHOICE INC
04.2011 - 03.2016
Front Desk Agent
Crowne Plaza Hotel & Resorts
04.2007 - 04.2020
Bachelor of Science - Hospitality
Mount Ida College