Jennifer Takash
Rices Landing,PA
Summary
Highly motivated and compassionate Office Manager seeking to leverage 10+ years of experience in providing exceptional customer support to pursue a rewarding career as a 911 operator. Eager to apply strong communication skills, empathy, and crisis management abilities to assist individuals in emergency situations. Dedicated to upholding public safety, maintaining composure under pressure, and ensuring swift and effective responses to critical incidents. Pursuing an opportunity to contribute to the community and make a meaningful difference in people's lives as part of a dynamic emergency response team.
Overview
10
10
years of professional experience
Work History
Office Manager
Total Reconditioning Services
08.2016 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for the company database.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Teller/ Customer Service Respresentative
PNC Bank
02.2014 - 08.2016
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
High School Diploma -
Trinity High School
Washington, PASkills
- Problem-Solving
- Crisis Management
- Stress Tolerance
- Clear Communication
- Computer Skills
- Active Listening
- Decision-Making
- Information Documentation
- Clear oral/written communication
- Data Entry
- Data entry proficiency
- Customer Service
Timeline
Office Manager
Total Reconditioning Services
08.2016 - Current
Teller/ Customer Service Respresentative
PNC Bank
02.2014 - 08.2016
High School Diploma -
Trinity High School
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