Jennifer Tanglao
Las Vegas,NV
Summary
Organized and dependable candidate with strong organizational skills and a positive attitude. Willingness to take on added responsibilities to meet and exceed team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Optum Frontier Therapies
Las Vegas, NV
05.2021 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
Lead Shipping Technician
Optum Rx
Las Vegas NV
01.2018 - 05.2021
- Enhanced shipping efficiency by streamlining packaging processes and optimizing workflow.
- Worked with the supervisor in running the fulfillment floor.
- Improved customer satisfaction with timely and accurate shipments by closely monitoring order fulfillment.
- Ensured proper handling of fragile items, resulting in reduced product damage during transit.
- Ensures that all stations are covered and makes the necessary movements when needed.
- Acts as a facilitator to resolve conflicts in team
Activities Coordinator
Opportunity Village
Las Vegas, NV
05.2014 - 01.2018
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Organized diverse activities, addressing various interests and promoting social interaction among residents.
- Increased activity participation by maintaining a welcoming and inclusive environment for all residents.
- Ensure all proper documentation is complete (i.e. ID notes, vital sheets, communication logs, schedules, incident reports).
- Support individual program plan (ISP)/vocational plans to ensure they are
implemented on a day-to-day basis and collaborate with Career Opportunity
Advocate as needed - Monitor productivity of the residents and develop improvement initiatives
(i.e. development of adaptive equipment, suggesting modifications to workstation
design and workflow improvements)
Customer Service Representative
America Online Philippines
Clark Central Luzon, Philippines
04.1999 - 04.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the AOL online software, answering technical and billing inquiries thus improving overall user experience.
- Reviews reports submitted by members and issues the appropriate action in line with AOL's Terms of Service
- Handles the TOS Advisor function and serves as the point of contact for the AOL Community Action Team Philippines site to other AOL sites globally.
Education
Bachelor of Science - Physical Therapy
Angeles University Foundation
Angeles City, Philippines04.1998
Skills
- Highly trained individual with exceptional experience in customer service
- Workflow Optimization and Order Verification
- Motivated and enthusiastic about developing good relations with clients
- Problem-Solving skills
- Extensive knowledge of Medical Terminologies
- Great attention to detail
- Time management, can multitask
- Excellent interpersonal skills, a great team player with a positive attitude
- Effective written and verbal communication
- Can work with minimal supervision
- Honest and Trustworthy
- Microsoft Office
Certification
- CPhT - National Certified Pharmacy Technician
Languages
English
Tagalog/Filipino
Timeline
Pharmacy Technician
Optum Frontier Therapies
05.2021 - Current
Lead Shipping Technician
Optum Rx
01.2018 - 05.2021
Activities Coordinator
Opportunity Village
05.2014 - 01.2018
Customer Service Representative
America Online Philippines
04.1999 - 04.2013
Bachelor of Science - Physical Therapy
Angeles University Foundation