Jennifer Tanglao
Las Vegas,NV
Summary
Organized and dependable candidate with strong organizational skills and a positive attitude. Willingness to take on added responsibilities to meet and exceed team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Optum Frontier Therapies
05.2021 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
Lead Shipping Technician
Optum Rx
01.2018 - 05.2021
- Enhanced shipping efficiency by streamlining packaging processes and optimizing workflow.
- Worked with the supervisor in running the fulfillment floor.
- Improved customer satisfaction with timely and accurate shipments by closely monitoring order fulfillment.
- Ensured proper handling of fragile items, resulting in reduced product damage during transit.
- Ensures that all stations are covered and makes the necessary movements when needed.
- Acts as a facilitator to resolve conflicts in team
Activities Coordinator
Opportunity Village
05.2014 - 01.2018
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Organized diverse activities, addressing various interests and promoting social interaction among residents.
- Increased activity participation by maintaining a welcoming and inclusive environment for all residents.
- Ensure all proper documentation is complete (i.e. ID notes, vital sheets, communication logs, schedules, incident reports).
- Support individual program plan (ISP)/vocational plans to ensure they are
implemented on a day-to-day basis and collaborate with Career Opportunity
Advocate as needed - Monitor productivity of the residents and develop improvement initiatives
(i.e. development of adaptive equipment, suggesting modifications to workstation
design and workflow improvements)
Customer Service Representative
America Online Philippines
04.1999 - 04.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the AOL online software, answering technical and billing inquiries thus improving overall user experience.
- Reviews reports submitted by members and issues the appropriate action in line with AOL's Terms of Service
- Handles the TOS Advisor function and serves as the point of contact for the AOL Community Action Team Philippines site to other AOL sites globally.
Education
Bachelor of Science - Physical Therapy
Angeles University Foundation
Angeles City, Philippines04.1998
Skills
- Highly trained individual with exceptional experience in customer service
- Workflow Optimization and Order Verification
- Motivated and enthusiastic about developing good relations with clients
- Problem-Solving skills
- Extensive knowledge of Medical Terminologies
- Great attention to detail
- Time management, can multitask
- Excellent interpersonal skills, a great team player with a positive attitude
- Effective written and verbal communication
- Can work with minimal supervision
- Honest and Trustworthy
- Microsoft Office
Certification
- CPhT - National Certified Pharmacy Technician
Languages
English
Tagalog/Filipino
Timeline
Pharmacy Technician
Optum Frontier Therapies
05.2021 - Current
Lead Shipping Technician
Optum Rx
01.2018 - 05.2021
Activities Coordinator
Opportunity Village
05.2014 - 01.2018
Customer Service Representative
America Online Philippines
04.1999 - 04.2013
Bachelor of Science - Physical Therapy
Angeles University Foundation
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