Summary
Overview
Work History
Education
Skills
Professional Memberships And Affiliations
Timeline
OfficeManager

Jennifer Tango

Summary

Driven Administrative professional and Analyst. Capable of managing and prioritizing tasks in a fast-paced environment. Recognized for a can-do attitude and ability to maintain high levels of confidentiality. Decisive and capable of handling operations with sound judgment and logical thinking. Resourceful with proven history of tackling complex projects with superior results. Personable Lead with experience employing exceptional relationship-building to cultivate positive rapport among clients, staff, and management. Effective communicator with outstanding skills in complex problem-solving and conflict resolution.

Overview

17
17
years of professional experience

Work History

Analyst

Inland Empire Health Plan, IEHP
03.2022 - Current
  • Analyst in Health Services Pharmacy Department
  • Generate reports summarizing business data for review by leadership
  • Synthesize current trends to support recommendations for action
  • Utilized Mail Merge systems for provider/member information
  • Maintain library of model documents, templates, or other reusable knowledge assets
  • Manage timely flow of current projects
  • Analyzing Data and Identifying the underlying principles, reasons, or facts of information by breaking down information into data dashboards, spreadsheets, and PowerPoint presentations
  • Using computer systems to enter data and process information
  • Receiving and obtaining information from all relevant sources
  • Communicating with leadership and peers by providing information by email form, MS Teams, or team meetings.

Administrative Assistant II to Senior Pharmaceutical Director

Inland Empire Health Plan, IEHP
01.2018 - 01.2022
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Manage management calendars, coordinate meetings, and manage incoming phone lines including WebEx, Cisco, and Microsoft Teams
  • Schedule interviews with potential candidates for Managers and Directors including coordinating with HR recruiters
  • Set up new candidates by completing appropriate forms, ensuring they have access to software, passwords, and all the tools needed for a smooth onboarding experience
  • Stock and organize office supplies for all team members including placing orders through Staples and utilizing Oracle
  • Completing monthly expense reports for Managers and Directors for reconciliations and submitting appropriate info to accounting within a timely manner
  • Obtain Confidential information when received from Managers and Directors only to be communicated to and with Chiefs and HR Personnel
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.

Customer Service Relations and Assistant

Faya Corporation
06.2014 - 04.2018
  • Administrative tasks, Assisted Manager, and trainer to onboard employees
  • Oversee all production, operations, Embroidery and Heat Press Processes
  • Utilized Photoshop for websites design and client inquiries; created artwork & graphics
  • Assisted with maintaining Websites both for Sales and Engineering business
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Developed new sales scripts and strategies to expand profit opportunities
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.

Administrative in Hospital Services

Lifestream/San Bernardino Blood Bank
01.2013 - 01.2014
  • Order Management Representative
  • Create orders for Hospitals and fulfill customer satisfaction by offering and providing them with an abundant amount of stock for their inventory needs
  • Create Emergency orders for hospital emergencies such as traumas, transplants, and scheduled transfusions
  • Dispatch couriers to deliver products within a timely manner
  • Make sure all process for Emergency orders were within compliance
  • Follow up with customer to assure product was delivered
  • Prepared packages for shipment by generating invoices and courier deliveries.

Education

Bachelor of Science - Business And Human Resources

Capella University

Skills

  • Business Analyst
    Experience working with MS Excel,
    Outlook, Word, and PowerPoint
    Dashboards, Spreadsheets, Charts and Graphs to ensure adherence using MS
    Excel
    Creating dynamic dashboards for
    reporting purposes working with
    cross organizational departments
    Understanding various systems and
    data sources utilized by organization
    for reporting purposes
    Maintain tracking reports to measure
    outcomes for organizational efforts
    Create and maintain huddle boards
    Administrative Support
    Quality assurance
    Bilingual: Fluent in English/Spanish

Professional Memberships And Affiliations

  • Delta Mu Delta
  • The National Society of Leadership and Success
  • Honor Society Foundation

Timeline

Analyst

Inland Empire Health Plan, IEHP
03.2022 - Current

Administrative Assistant II to Senior Pharmaceutical Director

Inland Empire Health Plan, IEHP
01.2018 - 01.2022

Customer Service Relations and Assistant

Faya Corporation
06.2014 - 04.2018

Administrative in Hospital Services

Lifestream/San Bernardino Blood Bank
01.2013 - 01.2014

Bachelor of Science - Business And Human Resources

Capella University

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Jennifer Tango