Jennifer Tarantino
Program Manager
Pennington,NJ
Summary
Accomplished professional with over 14 years of experience optimizing educational programs. Skilled at problem-solving, driving company growth through analysis and process engineering. Adept at directing cross-functional teams, spearheading projects on time and exceeding expectations. Talented at analyzing processes, improving effectiveness, and ensuring compliance with corporate objectives. Successful in leveraging leadership traits to build, empower, and train teams for skills improvement. Demonstrated ability to implement critical initiatives for maximizing ROI, reducing costs, and enhancing organizational satisfaction.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Program Manager
CFMA Construction Financial Management Association
Princeton, NJ
02.2024 - Current
- Speaker & Subject Matter Expert (SME) Sourcing and Management: Identify, recruit, and manage a diverse network of speakers, authors, and subject matter experts to support national and regional conferences, chapter events, specialized projects, and publications. Lead recruitment and coordination of SMEs for initiatives such CFMA’s Industry Panel, CCIFP exam question development, course design, pilot testing & online module updates.
- Conference Leadership: Oversee the full life cycle of engagement of speaker engagement for the annual CFMA conference, from proposal solicitation and committee support to post-event evaluation. Manage logistics for an average of 140 speakers across 89 sessions.
- Budget Management: Administer the annual conference speaker budget ensuring effective allocation for speaker fees, reimbursements, travel, and accommodations while optimizing financial performance.
- Content Development: Source speakers and develop educational content for external conferences (e.g., CONEXPO, TXEXPO) and specialized projects such as CFMA's WIP Industry Panel.
- Data Analysis, Reporting & Data-Driven Decision Making: Conduct thorough analysis of program data to monitor progress and identify emerging trends. Utilize surveys and analytics to guide process improvements and support informed decision-making.
- Procedure Development & Process Improvement: Streamline operational workflows by identifying bottlenecks and implementing standardized templates, SOPs, and process maps, resulting in reduced costs and increased efficiency.
- Stakeholder Collaboration: Foster strong partnerships with internal teams, industry leaders, and vendors, to enhance organizational reputation and expand business opportunities
- Project Management: Prioritize and manage multiple concurrent projects, consistently delivering high-quality outcomes on time and within or above established quality standards.
PROGRAM SPECIALIST
ECS Electrochemical Society
Pennington, NJ
11.2022 - 02.2024
- Program Development & Administration: Designed, coordinated, and managed student and section membership programs with a strong emphasis on engagement and retention.
- Comprehensive Program Support: Supported a wide range of initiatives, including short courses, workshops, fellowships, travel grants, and student recognition opportunities.
- Project Management: Delivered successful project outcomes by collaborating effectively with stakeholders and ensuring timely completion of program objectives.
- Content Creation & Marketing: Developed engaging blog posts, led targeted marketing campaigns, and curated compelling content for the ECS magazine and student newsletter.
- Event Coordination: Utilized NetForum to organize ECS biannual conferences and partnered with sponsors to implement sponsored chapter events.
- Operational Leadership: Provided leadership and logistical support for biannual ECS meetings held both domestically and internationally.
- Reporting & Communication: Generated detailed reports highlighting program achievements and areas for improvement for senior leadership. Maintained consistent cross-departmental communication to coordinate program logistics.
PROGRAM ADMINISTRATOR
ETS Educational Testing Service
Princeton, NJ
10.2019 - 11.2022
- Program & Operations Management | Cross-Functional Collaboration: Provided strategic direction and leadership for program operations, ensuring alignment with organizational goals. Delivered comprehensive support across departments managing program execution, analyzing processes, and fostering cross-departmental collaboration to drive operational excellence. Partnered with external vendors and consultants as needed to deliver projects on time and within scope.
- Strategic Operations Leadership: Led operational initiatives to address strategic challenges and spearheaded process improvement projects, reducing production costs while upholding quality benchmarks.
- Product Delivery Coordination: Coordinated effectively with Logistics, Traffic, and P&L Governance teams to ensure timely and accurate product delivery, maintaining high standards of service and efficiency.
- Process Optimization: Enhanced product efficiency by streamlining operations and implementing innovative strategies to improve workflow and reduce redundancies.
- Compliance & SOP Development: Maintained compliance with ETS standards by developing, updating, and enforcing Standard Operating Procedures (SOPs) in accordance with company policy and contractual obligations.
LEAD ADVOCATE
ETS Educational Testing Service
Princeton, NJ
02.2016 - 10.2019
- Subject Matter Expertise: Served as a key subject matter expert on the company’s product line, offering actionable insights and recommendations to internal and external stakeholders. Managed the tracking and processing of AP test scores for students affected by security issues, missing exam materials, and test day incidents, consistently achieving 100% scoring accuracy.
- Client Advocacy: Increased client satisfaction by delivering high-quality advocacy services and responding promptly to concerns and inquiries.
- Change Management & Leadership: Championed change management initiatives by leveraging data-driven decision-making and effectively delegating tasks across teams to optimize workflow.
- Program Evaluation: Assessed program effectiveness using data analytics to identify opportunities for improvement and expansion.
- Process Improvement: Streamlined internal processes to boost team efficiency and enhance the quality of service delivery.
- Documentation & Compliance: Maintained comprehensive records of client interactions, ensuring accurate documentation for case reviews and audits.
TEAM LEAD
ETS Educational Testing Service
Princeton, NJ
02.2011 - 02.2016
- Team Management: Supervised the Customer Outreach and Scoring Services teams across College Board and ETS programs, overseeing daily operations, task organization, and quality monitoring.
- Metric-Driven Leadership: Established clear performance metrics to effectively track progress toward team goals and ensure accountability.
- Performance Analysis: Collected and analyzed key performance metrics to drive continuous improvement and inform strategic decisions.
- Training & Development: Designed impactful training materials tailored to a dynamic customer service environment. Trained and mentored new and existing team members on company procedures, safety requirements, and best practices.
- Coaching & Feedback: Enhanced team performance by providing regular coaching, constructive feedback, and targeted skill development opportunities.
- Process Optimization: Developed and implemented streamlined processes and procedures to enhance operational efficiency and service quality.
- Risk Management: Proactively identified and mitigated potential risks through effective planning, monitoring, and decision-making.
- Resource Management: Managed team schedules, approved time-off requests, and coordinated coverage for shifts as needed.
- Customer Satisfaction: Increased customer satisfaction by ensuring timely project completion and maintaining high-quality standards.
Education
Bachelor of Arts - Communication
Skills
Educational Content Development
undefinedTraining
Dale Carnegie for Managers
Certification
EDA Event Data Analysis Certification
Accomplishments
· Maintain an average speaker satisfaction score of 9+ out of 10 for communication and organization.
· Speaker and Event Data Migration Lead for the CFMA Platform Upgrade.
· Redesigned a nano-learning program model to achieve financial self-sustainability.
· Created the SME Decision Tree and launched an online system for SME requests, significantly streamlining the expert engagement process.
· Successfully re-engaged 4 previously dormant Society sections.
· Facilitated the chartering of 9 new student chapters.
· Spearheaded the creation of comprehensive program reports for senior leadership review.
· Generated savings of 20K people hours per AP Administration by developing an automated job to capture test taker data related to specific test day incidents, eliminating 100% of manual data entry.
· Developed the Advanced Placement Program Annual Selection Matrix, enabling departments to identify test form overlaps and optimize exam form distribution to schools.
· Reduced ordering errors by over 98% through the development of a quality control queue for the AP order database.
· Resolved 100% of exam ordering delays by integrating a critical software update, positively impacting approximately 20% of schools administering AP exams.
· Automated the tracking of partial AP retests, saving 8–10 people hours per day during the annual AP Administration.
Timeline
EDA Event Data Analysis Certification
05-2025
Program Manager - CFMA Construction Financial Management Association
02.2024 - Current
PROGRAM SPECIALIST - ECS Electrochemical Society
11.2022 - 02.2024
PROGRAM ADMINISTRATOR - ETS Educational Testing Service
10.2019 - 11.2022
LEAD ADVOCATE - ETS Educational Testing Service
02.2016 - 10.2019
TEAM LEAD - ETS Educational Testing Service
02.2011 - 02.2016
Rutgers University - Bachelor of Arts, Communication
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