Jennifer Taylor
Nolensville,TN
Summary
Skilled and Resourceful IT Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Specialist II
The State Group
06.2021 - Current
- Azure Active Directory - new hire security group assignment and profile creation.
- Domain and profile Migration.
- Remote access, software installation and pc repair using Remote Desktop Dame Ware remote software
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and audio visual equipment.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- O365 end-user support, installation and navigation support
- ITIL Ticket management and distribution via Zendesk
- Cloud services user setup and data management.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Gathered, organized and input information into digital database.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
IT Technician
Calsonic Kansei North America
06.2016 - 05.2021
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Production Tecnician
Aspen Technologies
06.2016 - 10.2016
- Made small foam components for Honda
Production
Tecnician
01.2016 - 06.2016
- Yorozu
- Made suspension parts for Honda and Nissan
Secretary
Internal Revenue Service
01.2009 - 01.2015
- Database mangment
- Appointment management Revenue officers and General manager schedules
- Meeting minutes
- Monthly inventory reports, composing and mailing tax collection documents, filing lien and levy documents with financial institutions
- Scheduling meeting rooms completing bi-weekly time reports and processing for payroll, ordering office supplies and managing procurement card purchases.
administrative assitant
08.2004 - 08.2008
- Vanderbilt university medical center VUCC
- Managing databases, managing appointments, taking meeting minutes, ordering office supplies and managing procurement card purchases
- Assisted faculty and staff with completing FMLA documents and did annual review of employee benefit for the department.
Education
B.A. - Management and human relations
Trevecca Nazarene University
Nashville, TN12.2027
Skills
- Active Directory - new hire and permissions setup, computer provisioning and assignment
- Network support
- Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- Project management
- Typing 50 wpm
- Application delivery
- Security
- Switch configurations
- People management
- Business Process
- Client Rapport-Building
- Providing Feedback
- Bug Fixes
- Technical Communication
- Personalized Customer Service
- Service Call Management
- Special Assignments
Certification
- Certified ITIL Foundations IT Specialist II, The State Group - Certification completed June, 2023.
Notary Public State of Tennessee
Commission expires March 9, 2027.
Timeline
IT Specialist II
The State Group
06.2021 - Current
IT Technician
Calsonic Kansei North America
06.2016 - 05.2021
Production Tecnician
Aspen Technologies
06.2016 - 10.2016
Production
Tecnician
01.2016 - 06.2016
Secretary
Internal Revenue Service
01.2009 - 01.2015
administrative assitant
08.2004 - 08.2008
B.A. - Management and human relations
Trevecca Nazarene University
- Certified ITIL Foundations IT Specialist II, The State Group - Certification completed June, 2023.
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