Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Taylor

Indian Land,SC

Summary

Dedicated administrative professional well-versed in communication and building positive relationships. Knowledgeable in customer service experience and scheduling. Ready to bring 1.5 years of relevant work experience within the organization to this position.

Overview

4
4
years of professional experience

Work History

Patient Service Specialist

Atrium Health
05.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Demonstrated critical thinking skills and decisive judgment in an often-hectic environment and possessed the ability to work cohesively on a team and independently with minimal supervision.

Family Nanny

Hall Family
02.2019 - 06.2022
  • Established lasting, professional connections with the family and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized different types of activities to enhance physical and intellectual development.
  • Assisted children with homework assignments and special projects across different subjects.
  • Transported children safely to school, activities and appointments on time.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Office Manager

Harmony Recovery Group
09.2021 - 01.2022
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed cashflow and paid company invoices using financial software such as Quickbooks.
  • Assisted in facilitating the hiring of qualified job applicants for open positions; collaborated with departmental managers to understand skills and competencies required for openings; worked with members of HR to oversee the onboarding process.

Education

Master - Health Administration

University of North Carolina At Charlotte
Charlotte, NC
01.2026

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte
Charlotte, NC
01.2021

Skills

  • Customer Service
  • Organization and Time Management
  • EPIC software experienced
  • Microsoft Office 365: Word, Teams, Outlook, Sharepoint, Excel, Powerpoint

Timeline

Patient Service Specialist

Atrium Health
05.2022 - Current

Office Manager

Harmony Recovery Group
09.2021 - 01.2022

Family Nanny

Hall Family
02.2019 - 06.2022

Master - Health Administration

University of North Carolina At Charlotte

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte

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Jennifer Taylor