Jennifer Taylor
Barnesville,PA
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Diligent and skilled in working with stressed, confused and upset individuals, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
13
13
years of professional experience
Work History
Insurance Representative
State Farm
06.2018 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Supported customers in insurance application completion while liaising between company and client.
- Acted as emotional support for customers experiencing catastrophic situations.
- Performed policy renewal and record retention.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals.
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
- Promoted and sold several auto, fire, life and health insurance policies to individuals over my 5 years with State Farm.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Server
Longhorn Steakhouse
10.2010 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Trained new employees
- Shift leader
Education
High School Diploma -
Lamar County High School
Barnesville, GA05.2002
Skills
- Knowledgeable in Windows & Outlook
- Life Insurance
- Presentation Skills
- Cross-Selling and Upselling
- Underwriting and Adjustments
- Auto Insurance
- Health Insurance
- Client Needs Analysis
- Negotiation
- Risk Mitigation
- Quotes and Sales
- Data Entry
- Policy Renewals
- Account Management
- Property Insurance
- Claims Reporting System
- Customer Follow-up
- Customer Service
Timeline
Insurance Representative
State Farm
06.2018 - Current
Server
Longhorn Steakhouse
10.2010 - 06.2018
High School Diploma -
Lamar County High School
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