JENNIFER TAYLOR
Arlington,WA
Summary
Self-motivated, goal-oriented strategist whose confidence, determination and vision promotes success. With the desire to contribute developed skills and experience to a challenging and progressive organization offering opportunities for growth and advancement. Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric optical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume optical practices by providing exceptional customer service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
On-Site Clinic Manager
VSP Global
07.2016 - Current
- This unique Onsite clinic works directly with one employer to provide service for their employees (and dependents)
- This business model allows additional specialized benefits to employees from their employer
- I lead the clinic to be one of the highest volume on-sites by ensuring the best patient experience is available
- These best practices include: developing long-term relationships with clients and employees, establishing connections and relationships with the client, doctors, Medical Management Group and different vendors to grow the business, teaching staff how to navigate the inner workings of the campus to ensure the highest standards and desires of the clientele, providing assistance to fellow managers as well as senior management, establishing SMART Goals and creating methods for goals to be obtained and exceeded, collaborating with peers and senior management to lead initiatives, then evaluate issues and implement recommendations, and ensure high level of integrity by upholding compliance with company policy, state, federal, and local laws
- I hire and develop my associates to not only be highly skilled Licensed Dispensing Opticians but to also be knowledgeable business leaders
- I have also been on special projects for the company to correct potential billing opportunities and create and implement a procedural manual to use throughout the OSC.
On-Site Multiple Clinic Manager
VSP Global
06.2023 - Current
- Due to the high success of the first clinic, a second clinic opened November 2023
- During implementation, I helped coordinate additional vendors to receive deliveries, provide feedback on needed items, ensure completion of all tasks, and worked with the VSP Project Manager and the Construction Project Manager
- I hired and trained additional associates, assisted with merchandising the clinic, assisted with set up and testing equipment, found solutions for any obstacles that we ran into, and strategized with the Medical Management Group to decide on the best method to fill new exams.
West Coast Area Manager
VSP Global
01.2022 - 12.2023
- Supported the Field Management Team, Coached and developed subgroups of clinic managers to improve their performance and foster better-performing teams, while also evaluating and modifying existing clinic operations to ensure efficient and effective functioning.
Vision Center Manager
Wal-Mart
11.2009 - 06.2016
- Analyzed and developed business plans, led, and developed staff, and led the development, planning, and execution of employee-related initiatives
- Conducted research, analyzed data, and processed daily reports to provide goals and future direction
- Identified issues and implemented strategies for improvement, including profit and loss statements, budget controls, financial reviews, shrink control, and inventory preparation
- Developed training materials and presentations for small and large group meetings, coordinated meetings, monitored calendars, ran community events and outreach programs, and established SMART goals and a method for goals to be reached and exceeded
- Provided internal and external customer service, grew partnerships with other businesses and community leaders, and helped upper-level managers
- Developed and implemented standards throughout the market, maintained and grew professional relationships, collaborated with others to lead in strategies and initiatives, and evaluated issues and implemented recommendations for personal and business growth
- Drove financial performance, upheld HIPAA, ensured compliance with applicable state, federal, and local laws, and company policies, and maintained store standards above expectations
- Ensured the best patient experience by promoting an environment for trusted health care, with professional, knowledgeable, and capable staff
- Maintained a neat, clean, and organized work environment and partnered with other leaders on long-range strategies, organizational goals, and objectives.
Optician
Wal-Mart
09.2007 - 11.2009
- Provided customer service in purchasing and receiving optical goods, ensuring quality standards and ANSI regulations were met
- Conducted vision pre-screenings, contact lens training, and assisted patients in selecting proper fitting frames and lenses for their lifestyle and prescription
- Ensured proper fit for all eyewear and maintained HIPAA and compliance according to company and government guidelines
- Organized and implemented community outreach, assisted the manager with scheduling, inventory, business planning and development, and taught and trained new associates
- Obtained LDO (Licensed Optician), ABO, and NCLE certifications and maintained them by completing required continuing education hours
- Continually changed tasks to meet the needs of the business while maintaining a high level of confidentiality and integrity.
Lead Customer Service Manager /Support Manager
Wal-Mart
01.1998 - 09.2007
- Led a team of 10-15 managers to provide exceptional customer service to both internal and external customers, managing 100-250 associates across 10 different service areas in the store
- Facilitated training and development, maintained scheduling integrity, cash controls, and proper customer flow, and implemented new policies and guidelines throughout the facility
- Upheld all levels of compliance and integrity, while maintaining working relationships with upper management and other business leaders in the community
- Responsibilities included scheduling, performance evaluations, hiring, training, disciplinary coaching events, creating and executing seasonal customer service plans, maintaining vacation calendars, and providing HR assistance as needed
- Managed and maintained inventory of office supplies, scheduled, and conducted meetings and training sessions for all areas of responsibility, and aided in administrative duties for upper management
- Project managed different events and sales promotions.
Customer Service Desk/Customer Service Manager
Wal-Mart
08.1995 - 01.1998
- Provided exceptional customer service to both internal and external customers, utilizing effective communication and people skills to provide excellent judgment quickly and effectively.
Teller
Bank Of America
06.1994 - 01.1996
- I assisted customers with their banking needs, including deposits, withdrawals, and transfers
- Responsible for maintaining accurate transaction records, balancing cash drawers, and keeping my workstation clean and organized
- Effective communication, customer service, and basic math and computer skills were essential.
Cashier/Customer Service Counter/Deli
Marketplace
11.1993 - 06.1994
- As a grocery cashier, I processed customer transactions, provided customer service, and maintained a clean and organized checkout area
- This role required effective communication and customer service skills, basic math and computer skills, and the ability to work well under pressure.
Courtesy Clerk
Marketplace
01.1992 - 11.1992
- As a grocery courtesy clerk, I provided exceptional customer service by assisting customers with their purchases and maintaining a clean and organized shopping environment
- I also assisted cashiers with verifying prices and other tasks throughout my shift
- This role required a positive attitude, attention to detail, and excellent communication skills.
Associate in Floral
Fred Meyer
10.1991 - 01.1992
- As a floral associate, I assisted customers with their floral needs and helped maintain the floral department
- This role required effective communication and customer service skills, a passion for flowers and plants, and the ability to work well under pressure.
Education
General -
AUBURN HIGH SCHOOL
Auburn, WA06.1993
Skills
- Self-Starter
- Highly adaptable with the ability to handle complex workloads
- Strong leader who is focused on the development of company initiatives
- Excellent communication skills written and verbal
- Ability to forge strong working relationships/partnerships at all organizational levels
- Proven record of accomplishment for maintaining confidentiality and compliance regulations
- Excellence in building/developing teams and creating an environment for growth and success
- Ability to prioritize and execute in obscure situations with little to no direction
- Excellence in overall support
- Strong organizational skills
- Easily adapts to changing situations
- Focused team player
- Microsoft tools proficiency: MSWord, MSPowerpoint, MSOutlook, MSExcel
- Proficient in Eyefinity, Acuity Logic (ALE), Trizetto, Availity
- Clinical Management
Certification
- LDO (WA State Licensed Dispensing Optician), Effective April 12, 2012, to current
- ABOC (American Board of Opticians Certification), Effective January 1, 2009, to current
- NCLEC (National Contact Lens Certification), Effective January 1, 2010, to current
References
References available upon request.
Timeline
On-Site Multiple Clinic Manager
VSP Global
06.2023 - Current
West Coast Area Manager
VSP Global
01.2022 - 12.2023
On-Site Clinic Manager
VSP Global
07.2016 - Current
Vision Center Manager
Wal-Mart
11.2009 - 06.2016
Optician
Wal-Mart
09.2007 - 11.2009
Lead Customer Service Manager /Support Manager
Wal-Mart
01.1998 - 09.2007
Customer Service Desk/Customer Service Manager
Wal-Mart
08.1995 - 01.1998
Teller
Bank Of America
06.1994 - 01.1996
Cashier/Customer Service Counter/Deli
Marketplace
11.1993 - 06.1994
Courtesy Clerk
Marketplace
01.1992 - 11.1992
Associate in Floral
Fred Meyer
10.1991 - 01.1992
General -
AUBURN HIGH SCHOOL
- LDO (WA State Licensed Dispensing Optician), Effective April 12, 2012, to current
- ABOC (American Board of Opticians Certification), Effective January 1, 2009, to current
- NCLEC (National Contact Lens Certification), Effective January 1, 2010, to current
Similar Profiles
Cindy StainCindy Stain
Optical Sales Associate at VSP GlobalOptical Sales Associate at VSP Global
Misty MurphyMisty Murphy
Customer Service Representative at VSP IncCustomer Service Representative at VSP Inc
VICKEY CHATMANVICKEY CHATMAN
Member Service Representative at VSP Vision CareMember Service Representative at VSP Vision Care