Jennifer Taylor
Traverse City,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Usher
Traverse City Pitspitters
Traverse City, MI
05.2024 - Current
- Maintained order throughout the event venue.
- Actively monitored crowd control during large gatherings.
- Collected tickets at entrances and exits when required.
- Monitored guest behavior to ensure compliance with safety regulations.
- Greeted guests and directed them to their seats.
- Answered questions from guests about events, venues, times.
- Verified tickets for entry into the venue.
- Provided information regarding events, facilities, and services.
Bus Assistant
Traverse City Area Public Schools
Traverse City, MI
01.2024 - Current
- Provided assistance to passengers in boarding and disembarking from the bus safely.
- Ensured passenger compliance with applicable laws, regulations, and rules while on the bus.
- Filled out incident reports accurately following events such as fights or disturbances.
- Alerted appropriate personnel when incidents occurred on board the bus.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
- Protected students from physical and verbal bullying.
- Accompanied driver and children on bus route to keep students safe and protected.
- Spoke directly with each student to understand pressing needs, concerns or fears.
- Complied with state, local, and federal laws regarding student confidentiality.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Picker
Efulfillment Service
Traverse City, MI
11.2023 - 12.2023
- Utilized RF scanners to scan products accurately and efficiently.
- Maintained a clean and organized work area to ensure safety.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Verified accuracy of items picked, packed and shipped to customers.
Picker
Target
Traverse City, MI
10.2022 - 01.2023
- Utilized RF scanners to scan products accurately and efficiently.
- Maintained a clean and organized work area to ensure safety.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Communicated effectively with team members regarding order status updates.
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
Universal Worker
Grand Traverse Pavilions
Traverse City, MI
04.2020 - 05.2020
- Prepared meals for residents according to dietary requirements; served food trays at meal times.
- Provided companionship to residents in a nursing home setting.
- Encouraged socialization among residents by providing conversation topics and stimulating conversations.
- Performed housekeeping duties such as laundry, cleaning rooms and mopping floors.
Remodeler
Walmart
Traverse City, MI
06.2015 - 09.2015
- Maintained a safe work environment by adhering to safety regulations at all times.
- Performed demanding physical work over extended periods and modeled positive attitude.
Instructional Aide
Napoleon Community Schools
Napoleon, MI
10.2009 - 01.2015
- Promoted positive behavior management strategies among students.
- Created a positive learning environment for students.
- Supervised recess periods or lunchroom activities.
- Collaborated with other educators to develop individualized education plans.
- Provided guidance to students on their academic tasks.
- Conducted small group instruction sessions as needed.
- Provided one-on-one tutoring or mentoring for struggling students.
- Monitored student behavior and identified areas of improvement.
- Provided classroom support throughout planned instruction and individual lessons.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
Assistant Manager
Jackson County Parks, Cascades Falls
Jackson, MI
05.2013 - 09.2014
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Desk Associate
Kmart, Sears Holding
Jackson, MI
08.2007 - 06.2013
- Maintained cleanliness of work area throughout shift.
- Assisted customers with placing orders or resolving product issues over the phone and in person.
- Provided feedback to management on areas of improvement identified during customer interactions.
- Adhered to all established safety protocols when handling hazardous materials.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Processed payments and issued receipts for purchases of goods and services.
- Greeted customers, answered questions, and provided information on products and services.
- Performed troubleshooting steps to determine causes of customer problems.
Account Specialist
American 1 Federal Credit Union
Jackson, MI
02.1999 - 01.2001
- Collaborated with other departments to resolve problems related to customer accounts.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Developed and maintained customer accounts by accurately recording customer information.
- Processed and verified transactions, ensuring accuracy and compliance with financial regulations.
Teller
Flagstar Bank
Jackson, MI
10.1996 - 01.1999
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Provided exceptional customer service while accurately processing routine transactions.
- Performed daily reconciliation of teller drawer within established limits.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Maintained confidentiality of all customer records and information according to company policies.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Explained account information to customers in detail as needed.
- Maintained accurate records of all transactions for compliance purposes.
- Verified customers' identification to ensure compliance with laws and regulations.
- Answered customer inquiries regarding bank products and services.
- Cross-sold additional bank products when applicable to meet customer needs.
Service Desk Supervisor
Kmart, Sears Holding
Jackson, MI
06.1994 - 10.1996
- Monitored service desk performance and productivity standards, ensuring that all staff met or exceeded expectations.
- Coached, trained and mentored team members in order to build a cohesive support unit.
- Ensured timely resolution of customer inquiries by providing accurate troubleshooting steps or escalating issues as necessary.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
Cashier
Kmart, Sears Holding
Jackson, MI
11.1993 - 02.1994
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
East Jackson High School
Jackson, MI05-1994
Some College (No Degree) -
Baker College
Jackson, MISome College (No Degree) -
Jackson Community College
Jackson, MISkills
- Courteous and professional demeanor
- Policy Enforcement
- Guest service
- Ticket taking
- Ticket checking
- Cash Register Operation
- Safety awareness
- Strong interpersonal skills
- Professional Appearance
- Customer Relations
- Cleaning and sanitizing
- Verbal Communication
- Performance Improvement
- Guest and client satisfaction
Accomplishments
- Compass Award 2024
- Outstanding Person In Education Award 2023
References
References available upon request.
Timeline
Usher
Traverse City Pitspitters
05.2024 - Current
Bus Assistant
Traverse City Area Public Schools
01.2024 - Current
Picker
Efulfillment Service
11.2023 - 12.2023
Picker
Target
10.2022 - 01.2023
Universal Worker
Grand Traverse Pavilions
04.2020 - 05.2020
Remodeler
Walmart
06.2015 - 09.2015
Assistant Manager
Jackson County Parks, Cascades Falls
05.2013 - 09.2014
Instructional Aide
Napoleon Community Schools
10.2009 - 01.2015
Customer Service Desk Associate
Kmart, Sears Holding
08.2007 - 06.2013
Account Specialist
American 1 Federal Credit Union
02.1999 - 01.2001
Teller
Flagstar Bank
10.1996 - 01.1999
Service Desk Supervisor
Kmart, Sears Holding
06.1994 - 10.1996
Cashier
Kmart, Sears Holding
11.1993 - 02.1994
High School Diploma -
East Jackson High School
Some College (No Degree) -
Baker College
Some College (No Degree) -
Jackson Community College
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