Jennifer Taylor
Houston,TX
Summary
I am a highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Baker
H.E.B LP
Houston, Texas
03.2024 - Current
- Operated ovens and other equipment to bake products according to established recipes.
- Measure ingredients accurately to ensure consistent product quality.
- Fried, glazed, and decorated donuts according to customer orders.
- Restocked supplies of raw materials such as flour, sugar, and yeast.
- Monitored fryers to ensure proper cooking times and temperatures were maintained.
- Kept the work area clean and organized throughout the shift.
- Operated machinery such as mixers, cutters, and ovens safely and efficiently.
- Packaged finished products for distribution or sale in storefront cases.
- Assisted customers with product selection and provided excellent service at all times.
- Followed sanitation protocols for food handling during preparation process.
Deputy Manager
XPressGuards
Houston, Texas
12.2022 - 04.2024
- Monitored daily operations and ensured compliance with company policies and regulations.
- Assisted in recruitment, selection, training, and development of employees.
- Provided guidance and support to team members to help them achieve goals.
- Organized meetings, events, conferences, workshops for staff members.
- Resolved conflicts between staff members in a timely manner.
- Developed strategies for improving customer service standards within the organization.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed forms and procedures to improve workflow efficiency.
- Set up new hire paperwork according to company standards.
- Recorded minutes during weekly staff meetings.
- Responded promptly to customer inquiries via email or phone.
Customer Service Representative
TurboTax
Houston, TX
04.2022 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Messenger Driver
GardaWorld Cash Services
Houston, Texas
01.2020 - 11.2021
- Inspected trucks before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Reported all accidents or violations to management immediately upon occurrence.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Transported goods to and from specified destinations in accordance with delivery schedules.
CVMP
Memorial Hermann Hospital
Houston, TX
08.2018 - 04.2019
- Understood and followed oral and written directions.
- Provided constant monitoring of patients to ensure safety and comfort.
- Ensured that all medical equipment was functioning properly and reported any issues to the nursing staff.
- Inform nurses of any changes in patient condition or behavior.
- Engage in conversation with confused or disoriented patients to help them stay calm and relaxed.
- Assisted with meal preparation for those unable to feed themselves independently.
- Reported any observed symptoms to nursing staff immediately.
Manager
Whataburger Restaurants L&c
Houston, TX
10.2010 - 10.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored, and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitor budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
High School Diploma -
North Forest High School
Houston, TX06-2010
Associate of Applied Science - Child Development
Houston Community College
Houston, TXSkills
- Kitchen Equipment Operation
- Recipe Development
- Kitchen Safety
- Customer Service
- Food Safety
- Management
- Team Player
- Food safety and sanitation
- Spreadsheet development
- Database entry
- Schedule and calendar management
- Document Scanning
- Payroll
- Telephone reception
- File Organization
- Spreadsheet Management
- Word Processing
- Document Preparation
- Proofreading
- Scheduling and calendar management
Timeline
Baker
H.E.B LP
03.2024 - Current
Deputy Manager
XPressGuards
12.2022 - 04.2024
Customer Service Representative
TurboTax
04.2022 - 06.2022
Messenger Driver
GardaWorld Cash Services
01.2020 - 11.2021
CVMP
Memorial Hermann Hospital
08.2018 - 04.2019
Manager
Whataburger Restaurants L&c
10.2010 - 10.2017
High School Diploma -
North Forest High School
Associate of Applied Science - Child Development
Houston Community College