Jennifer Taylor
Lansing,MI
Summary
With a proven track record at Flagstar Bank for enhancing customer loyalty through exceptional service, I bring a blend of strong time management and a positive attitude to every role. My experience spans from detailed-oriented tasks at Efulfillment Service to leadership roles, demonstrating a commitment to excellence and a 100% dedication to teamwork.
Overview
28
28
years of professional experience
Work History
Delivery Driver
Endurance Logistics
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Usher
Traverse City Pitspitters
05.2020 - 09.2024
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Assisted patrons with seating by giving directions and lighting paths.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Maintained clean and organized venue to create pleasant experience for guests.
- Contributed positively to audience engagement through proactive interaction with attendees before shows started.
Bus Assistant
Traverse City Area Public Schools
01.2015 - 09.2024
- Assisted passengers in evacuation of vehicle in case of emergency.
- Monitored passengers to conform to safety regulations.
- Assisted the bus driver in maintaining a clean and orderly vehicle for comfortable transportation experiences.
- Assisted in training new Bus Assistants, sharing best practices, and providing guidance as needed.
- Assisted students with entering or exiting bus.
- Demonstrated adaptability by effectively handling changes in routes or schedules due to unforeseen circumstances such as road closures or inclement weather conditions.
- Enhanced passenger safety by diligently monitoring onboard activities and addressing any concerns.
- Developed strong relationships with passengers, fostering a positive community atmosphere on the bus.
- Served as role model for students by demonstrating positive attitude, good moral character and integrity.
- Guided students in navigating the bus safely during boarding, exiting, or while in transit, minimizing the risk of accidents.
Picker
Efulfillment Service
11.2023 - 12.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Followed safety protocols and procedures to minimize workplace accidents.
Universal Worker
Grand Traverse Pavilions
04.2020 - 05.2020
- Provided emotional support to patients and families, fostering positive relationships and open communication channels.
- Maintained clean and organized facilities, adhering to strict infection control protocols and promoting overall safety.
- Provided companionship to residents when needed, engaging them in meaningful conversations or activities aligned with their interests.
Remodeler
Walmart
06.2015 - 09.2015
- Worked with employees to manage projects from design to completion.
Instructional Aide
Napoleon Community Schools
10.2009 - 01.2015
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Supported student learning objectives through personalized and small group assistance.
- Enhanced student engagement by incorporating hands-on activities and interactive learning tools into lessons.
Assistant Manager
Jackson County Parks Cascades
05.2013 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Ad Set Associate
Kmart
08.2007 - 06.2013
- Presented merchandise and custom displays to increase sales.
- Contributed to a positive team environment with open communication and constructive feedback on colleagues'' work.
Account Specialist
American 1 Federal Credit Union
02.1999 - 01.2001
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Set up new customer accounts and updated existing profiles with latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Customer Service Representative
Flagstar Bank
10.1996 - 01.1999
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
General Studies
Baker College
JacksonGeneral Studies
Jackson Community College
JacksonHigh School Diploma -
East Jackson High School
Jackson05-1994
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
OPIE-Outstanding Person In Education 2022
Outstanding Person In Education 2022
Timeline
Delivery Driver
Endurance Logistics
09.2024 - Current
Picker
Efulfillment Service
11.2023 - 12.2023
Usher
Traverse City Pitspitters
05.2020 - 09.2024
Universal Worker
Grand Traverse Pavilions
04.2020 - 05.2020
Remodeler
Walmart
06.2015 - 09.2015
Bus Assistant
Traverse City Area Public Schools
01.2015 - 09.2024
Assistant Manager
Jackson County Parks Cascades
05.2013 - 09.2014
Instructional Aide
Napoleon Community Schools
10.2009 - 01.2015
Ad Set Associate
Kmart
08.2007 - 06.2013
Account Specialist
American 1 Federal Credit Union
02.1999 - 01.2001
Customer Service Representative
Flagstar Bank
10.1996 - 01.1999
General Studies
Baker College
General Studies
Jackson Community College
High School Diploma -
East Jackson High School