Jennifer Taylor
Pittsfield,MA
Summary
Proactive Healthcare Advocate with extensive experience improving patient satisfaction and healthcare service quality. Skilled in healthcare management, health literacy, and connecting uninsured patients to financial assistance programs. Strong collaborator and communicator, adept at navigating the healthcare system and building community support networks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Healthcare Advicate
United Healthcare Group
02.2016 - 04.2019
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Established strong relationships with community organizations, expanding the network of support available to patients in need.
- Connected uninsured patients to programs to help cover medical expenses.
- Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.
- Streamlined communication between patients and providers, ensuring timely access to essential health services.
Before and After School Program Teacher/Before and After School Programs Leader/Summer Program Counselor
Boy'S & Girl'S Clubs of America
04.2007 - 08.2009
- Enhanced student engagement by incorporating interactive activities and multimedia resources into lesson plans
- Supported individualized learning by developing tailored lesson plans and resources for diverse learners.
- Designed engaging curriculum materials aligned with state standards while meeting the diverse needs of all learners in the classroom.
- Coordinated closely with special education professionals to develop personalized supports for students with unique needs.
- Developed strong relationships with students, families, staff members, fostering open lines of communication for continued success.
K-12 Substitute Teacher
Johnson City School System
01.2007 - 05.2009
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities.
- Improved student comprehension by utilizing diverse teaching methods and strategies.
- Actively participated in school events, meetings, and conferences to foster positive relationships within the school community.
- Managed classroom behavior effectively to maintain an optimal learning atmosphere for all students.
- Developed strong rapport with students, parents, and fellow educators to create a supportive learning environment.
Education
Bachelor of Science - History
Northeast State Community College
Blountville, TNHigh School Diploma -
Daniel Boone High School
Gray, TN01-1996
Skills
- Health literacy
- Ethics and confidentiality
- Healthcare ethics
- Healthcare management
- Healthcare advocacy
Certification
- Recovery Coach Tranning-CCAR
- Ethics in Recovery Coaching-CCAR
Timeline
Healthcare Advicate
United Healthcare Group
02.2016 - 04.2019
Before and After School Program Teacher/Before and After School Programs Leader/Summer Program Counselor
Boy'S & Girl'S Clubs of America
04.2007 - 08.2009
K-12 Substitute Teacher
Johnson City School System
01.2007 - 05.2009
- Recovery Coach Tranning-CCAR
- Ethics in Recovery Coaching-CCAR
Bachelor of Science - History
Northeast State Community College
High School Diploma -
Daniel Boone High School
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