Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Jennifer Taylor

Bloomington,IL
Jennifer Taylor

Summary

With 20 years of experience in customer service, I have a deep understanding of customer needs and impressions. Throughout my career I have consistently demonstrated exceptional communication and conflict resolution. I have an eye for detail, and I am very organized. I am looking for a long-term career where I can contribute to the company's success, grow professionally, and continue serving values, loyalty, and hard work.

Overview

10
years of professional experience

Work History

Identity Optical

Data Production
08.2023 - 10.2024

Job overview

  • Collaborated with team members to meet production goals and deadlines
  • Assisted in the adjustment repairs, replacement of eye wear components to ensure proper fit including functionality
  • Utilized computer software systems to process ticket orders for prescription lenses
  • Assisted in inventory cycle counting to record stock levels

Commercial Readers Service

Sales Associate
08.2022 - 06.2023

Job overview

  • Cold calling to new or existing businesses via phone to introduce services
  • Sales pitches via phone to new or existing businesses
  • Nurture client relationships to build strong ongoing relationships for ensure customer satisfaction and repeated business

Meltdown Creative Works

Creative Concierge
02.2022 - 08.2022

Job overview

  • Answering phone system with excellent customer service and recommendations
  • Assisting in community events
  • Utilize MS Programs for answering emails while forwarding to the correct department
  • Sales assistance maintaining in store and online retail
  • Set up consultations for the sales specialists

Green Top Grocery Co-Op

Front End Lead Cashier
10.2020 - 02.2022

Job overview

  • Ensure all cashiers were welcoming customers including myself
  • Training new employees
  • Maintain a clean and tidy work environment daily
  • Addressing customer problems while communicating effectively to ensure it's resolved in a timely manner
  • Complete Bank Deposits while completely opening and closing the store following store procedures

Cracker Barrell Old Country Store

Server
01.2019 - 08.2021

Job overview

  • Up-kept and greeted all tables in a timely manner providing excellent customer service
  • Utilized POS system to place orders, manage bills including cash handling
  • Upsold drinks and appetizers to enhance sales with specials
  • Worked on To-Go orders ensuring the correct preparations for those orders were completed
  • Maintained Knowledge of menu and chef specials to provide best information and service to guests

FedEx Office

Center Consultant
04.2015 - 12.2018

Job overview

  • Opened/Closed store including completing deposits at the end of the day- Key Holder
  • Daily tasks include but not limited to large quantity printing, business cards, laminating, binding, flyers and brochures
  • Developed organizational filing system for confidential client records and reports
  • Assessed to optimize elevated operations to target current and expected demands

Education

Normal Community High School
Normal, IL

High School Diploma
01-2008

Skills

  • Customer Service
  • Guest Services
  • Retail Sales
  • MS Word Programs
Availability
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Timeline

Data Production

Identity Optical
08.2023 - 10.2024

Sales Associate

Commercial Readers Service
08.2022 - 06.2023

Creative Concierge

Meltdown Creative Works
02.2022 - 08.2022

Front End Lead Cashier

Green Top Grocery Co-Op
10.2020 - 02.2022

Server

Cracker Barrell Old Country Store
01.2019 - 08.2021

Center Consultant

FedEx Office
04.2015 - 12.2018

Normal Community High School

High School Diploma

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Jennifer Taylor