Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Jennifer Taylor

Bloomington,IL
Jennifer Taylor

Summary

With 20 years of experience in customer service, I have a deep understanding of customer needs and impressions. Throughout my career I have consistently demonstrated exceptional communication and conflict resolution. I have an eye for detail, and I am very organized. I am looking for a long-term career where I can contribute to the company's success, grow professionally, and continue serving values, loyalty, and hard work.

Overview

10
years of professional experience

Work History

Identity Optical
Normal, IL

Data Production
08.2023 - 10.2024

Job overview

  • Collaborated with team members to meet production goals and deadlines
  • Assisted in the adjustment repairs, replacement of eye wear components to ensure proper fit including functionality
  • Utilized computer software systems to process ticket orders for prescription lenses
  • Assisted in inventory cycle counting to record stock levels

Commercial Readers Service
Bloomington, IL

Sales Associate
08.2022 - 06.2023

Job overview

  • Cold calling to new or existing businesses via phone to introduce services
  • Sales pitches via phone to new or existing businesses
  • Nurture client relationships to build strong ongoing relationships for ensure customer satisfaction and repeated business

Meltdown Creative Works
Bloomington, IL

Creative Concierge
02.2022 - 08.2022

Job overview

  • Answering phone system with excellent customer service and recommendations
  • Assisting in community events
  • Utilize MS Programs for answering emails while forwarding to the correct department
  • Sales assistance maintaining in store and online retail
  • Set up consultations for the sales specialists

Green Top Grocery Co-Op
Bloomington, IL

Front End Lead Cashier
10.2020 - 02.2022

Job overview

  • Ensure all cashiers were welcoming customers including myself
  • Training new employees
  • Maintain a clean and tidy work environment daily
  • Addressing customer problems while communicating effectively to ensure it's resolved in a timely manner
  • Complete Bank Deposits while completely opening and closing the store following store procedures

Cracker Barrell Old Country Store
Bloomington, IL

Server
01.2019 - 08.2021

Job overview

  • Up-kept and greeted all tables in a timely manner providing excellent customer service
  • Utilized POS system to place orders, manage bills including cash handling
  • Upsold drinks and appetizers to enhance sales with specials
  • Worked on To-Go orders ensuring the correct preparations for those orders were completed
  • Maintained Knowledge of menu and chef specials to provide best information and service to guests

FedEx Office
Bloomington, IL

Center Consultant
04.2015 - 12.2018

Job overview

  • Opened/Closed store including completing deposits at the end of the day- Key Holder
  • Daily tasks include but not limited to large quantity printing, business cards, laminating, binding, flyers and brochures
  • Developed organizational filing system for confidential client records and reports
  • Assessed to optimize elevated operations to target current and expected demands

Education

Normal Community High School
Normal, IL

High School Diploma
01-2008

Skills

  • Customer Service
  • Guest Services
  • Retail Sales
  • MS Word Programs
Availability
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Timeline

Data Production

Identity Optical
08.2023 - 10.2024

Sales Associate

Commercial Readers Service
08.2022 - 06.2023

Creative Concierge

Meltdown Creative Works
02.2022 - 08.2022

Front End Lead Cashier

Green Top Grocery Co-Op
10.2020 - 02.2022

Server

Cracker Barrell Old Country Store
01.2019 - 08.2021

Center Consultant

FedEx Office
04.2015 - 12.2018

Normal Community High School

High School Diploma
Jennifer Taylor