Jennifer Taylor
Joshua
Summary
Experienced retail professional with a strong background in customer service, including over 20 years of expertise in pharmacy and leadership roles. Recognized as a valued team player, prioritizing collaboration and possessing the flexibility to adapt to changing needs while actively seeking additional training and education. Strengths lie in communication, organizational skills, and problem-solving, consistently contributing to the maintenance of quality and safety standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
PerroneRx, LLC
06.2019 - 03.2024
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when inputting, billing, and packaging prescription orders.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
Registered Pharmacy Technician
Ray's Pharmacy
01.2017 - 02.2019
- Assisted pharmacist with MTM scheduling and appointments
- Processed all drug recalls, including patient/prescriber notification, inventory purge, and processing required paperwork for affected products
- Completed Daily Controlled Drug report, including reviewing and correcting discrepancies
- Processed new and refill prescriptions, including data entry, counting and packaging medications
- Inventory maintenance, including processing drug orders and rotating stock
- Communicated with doctors' offices and medical clinics regarding medication dosage, refills and patient information
- Processed insurance claims and submitted orders for billing via computerized system
PRC Technician
Prime Therapeutics
08.2013 - 10.2016
- Under supervision of pharmacist, assisted in the practice of pharmacy in accordance with state, federal, and company policy
- Processed manual claims for third party program prescription services
- Handled telephone calls that do not require the personal attention of pharmacist
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Researched potential HIPPA violations, including verification and necessary documentation
Registered Pharmacy Technician
Walgreens
12.2012 - 08.2013
- Provided assistance to patients, prescribers, agents, and pharmacy services associates for medication and prescription specific questions under the direct supervision of the pharmacist
- Communicated directly via telephone with members and prescribers regarding pharmacy-related issues and concerns
- Processed electronically submitted prescriptions, including data entry, counting, packaging, and labeling medications
- Inventory maintenance, including ordering, stocking, and returning medications
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
Pharmacy Technician Lead
Medco Health Solutions Inc
08.2005 - 11.2012
- Assisted in managing work flow involving employee schedule changes based on business needs
- Provided feedback to technicians for quality improvement based on supervisor direction
- Answered questions for technicians performing specific processes
- Assisted in managing technician department per supervisor directives
- Monitored function-specific work queues
- Subject-matter expert for prescription cancellation requests and new prescription entry processes
- Evaluated technician performance to assess quality improvement and provide feedback to supervisors as requested
Education
High school or equivalent -
Joshua High School
Joshua, TX05.1991
Skills
- Committed to professional growth
- Supportive team member
- Strong work ethic
- Excellent attention to detail
- Accountability
- Strict adherence to safety protocols
Certification
Registered Pharmacy Technician, 06/04, 02/21
Personal Information
Authorized To Work: US
Timeline
Registered Pharmacy Technician
PerroneRx, LLC
06.2019 - 03.2024
Registered Pharmacy Technician
Ray's Pharmacy
01.2017 - 02.2019
PRC Technician
Prime Therapeutics
08.2013 - 10.2016
Registered Pharmacy Technician
Walgreens
12.2012 - 08.2013
Pharmacy Technician Lead
Medco Health Solutions Inc
08.2005 - 11.2012
High school or equivalent -
Joshua High School
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