Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER TAYLOR

Summary

Dynamic and detail-oriented Police Communications Dispatcher with a proven track record at the Alabama Law Enforcement Agency. Skilled in call prioritization and incident documentation, I excel in high-pressure situations, ensuring officer safety and effective communication. Recognized for adaptability and teamwork, I consistently enhance operational efficiency while maintaining confidentiality.

Overview

19
19
years of professional experience

Work History

Police Communications Dispatcher

Alabama Law Enforcement Agency
11.2018 - Current
  • Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
  • Enhanced officer safety by providing accurate and timely information during critical incidents.
  • Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
  • Supported fellow dispatchers when needed, fostering teamwork within the department.
  • Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
  • Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
  • Facilitated smooth shift transitions with detailed log entries documenting all relevant information from previous shifts before handing over responsibilities.
  • Ensured proper handling of non-emergency calls by redirecting callers to appropriate resources or departments as necessary.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Operated telephone and radio equipment to receive requests and reports from troopers.
  • Used X Drive forms, Word forms and other state issued programs for this job.

Kitchen Specialist

Chick Fil A
08.2017 - 10.2019
  • Developed strong teamwork skills among staff members through clear communication and collaboration on projects.
  • Upheld cleanliness standards by following sanitation procedures throughout the entire kitchen area.
  • I usually assisted in maintaining a clean, organized, and safe kitchen environment.
  • I assisted in food prep, keeping all areas of the kitchen clean as well as washing dishes. I assisted keeping drinks and anything needed on front line filled during busy hours.

Driver License Examiner

Alabama Law Enforcement Agency
08.2013 - 11.2018
  • Updated operational records or licensing information using computer terminals.
  • Informed customers by or telephone of additional steps needed to obtain licenses.
  • Responded to in-person and telephone requests for information from general public, and other involved parties.
  • Created documents with applicant information and verified data against NCIC database information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Pilot Car Driver

Movin Iron
02.2006 - 08.2013
  • Ensured compliance with state regulations and permit requirements for oversized loads, maintaining a record of zero violations.
  • Managed unforeseen challenges such as inclement weather or mechanical issues effectively, minimizing disruptions to transport schedules.
  • Resolved potential conflicts with other motorists professionally and diplomatically, promoting goodwill toward the company and its services.
  • Improved client satisfaction by providing professional and courteous customer service throughout each transport project.
  • Enhanced communication with truck drivers, ensuring accurate route guidance and timely arrival at destinations.
  • Participated in ongoing training programs to stay up-to-date on industry best practices and technological advancements related to pilot car driving.
  • Safeguarded transported cargo from damage through careful driving and constant monitoring of load stability.
  • Maintained a clean and organized pilot car, ensuring all necessary equipment was in proper working order before each trip.
  • Assisted in loading and unloading operations when needed, ensuring safe handling of all items being transported.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Increased safety by implementing thorough pre-trip inspections and maintenance checks for pilot car vehicles.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Delivered goods and products to customer on time and in excellent condition.
  • Minimized liability by consistently following road rules when driving.

Education

High School Diploma -

Red Bay High School
Red Bay
05-1995

Skills

  • Call prioritization
  • Situational awareness
  • Incident documentation
  • Multi-line phone system
  • Caller engagement
  • Confidentiality
  • Prioritizing situations
  • Attention to detail
  • Problem-solving abilities
  • Active listening
  • Dependable and responsible
  • NCIC database
  • Multitasking Abilities
  • Flexible schedule
  • Map reading skills
  • Communications training officer (CTO)

Timeline

Police Communications Dispatcher

Alabama Law Enforcement Agency
11.2018 - Current

Kitchen Specialist

Chick Fil A
08.2017 - 10.2019

Driver License Examiner

Alabama Law Enforcement Agency
08.2013 - 11.2018

Pilot Car Driver

Movin Iron
02.2006 - 08.2013

High School Diploma -

Red Bay High School

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JENNIFER TAYLOR