JENNIFER TAYLOR
Wylie,TX
Summary
Dynamic information technology professional with extensive expertise in computer repair and maintenance, consistently recognized for delivering reliable technical support and optimizing system performance. Strong collaborator with a proven ability to adapt to changing needs, dedicated to achieving results through effective teamwork. Proficient in hardware diagnostics and software troubleshooting, demonstrating exceptional organizational skills and dependability while managing multiple priorities. Committed to taking on additional responsibilities to drive team success and enhance overall operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Campus Computer Technician
Wylie Independent School District
04.2022 - Current
- Wylie High School – Campus Computer technician
- Support the hardware, software, and networking needs of the campus
- Providing customer service, troubleshooting, and explaining technical concepts to non - technical staff and students
- Install, configure, and maintain computers, laptops, tablets, smartboard, printers. I also perform repairs and upgrades
- Deploy, install, and troubleshoot software applications and operating systems
- Serve as the first point of contact for technology issues from teachers, students, and administrators. This involves monitoring and responding to help desk tickets
- Maintain accurate records of all hardware and related equipment and materials
Special Education Aide
Wylie Independent School District
08.2019 - 04.2022
- Physically assisting students with tasks like eating, using the restroom, and moving from classroom to classroom
- Work exclusively with special educations students that have behavior disorders, learning disabilities, social disorders, and physically disabled
Inventory Specialist
Ikea
09.2017 - 01.2019
- Strategically focus by leveraging experience in other roles and understanding the impact of inventory accuracy on the total company operations
- Demonstrate attention to detail on all reports, regarding discrepancies, accuracy of article numbers, and coordinate with other departments on outgoing product
- Audit daily routines and maintain inventory management systems to guarantee stock for our customers
- Manage cyclical inventory process, data integrity, and conducting the transfer management group
- Support the logistics procedures, including stock movement and system transactions
Sales Team Lead
Ikea
06.2016 - 09.2017
- Focused on the sales and long-term profitability of the lighting department
- Trained, encouraged and motivated co-workers on keys to customer service
- Effectively worked with Sales Support and Supply in regard to low stocked items and discontinued items
- Worked closely with our interior design team to provide an inspiring look to customers when shopping the lighting department
Sales Co-Worker
Ikea
11.2013 - 06.2016
- Learned the departments action plans and supported the goals to achieve 130% in sales in 2017
- Assisted and advised customers on lighting options for their various requirements
- Ensured accurate inventory and availability of product to meet customer needs
- Worked with manager and interior design team to prepare areas for new merchandise and stock replenishment
Education
Associate of Applied Science - Computer Science And IT
University of Toledo
Toledo, OH05-1999
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Attention to detail
- Software installation
- Customer service
- Printers and peripherals installation
- Software updates
- Technical support
- Printer setup
- Computer imaging
Certification
- CompTIA A+
- Coursera (Dell)
- Incident IQ - software platform
Timeline
Campus Computer Technician
Wylie Independent School District
04.2022 - Current
Special Education Aide
Wylie Independent School District
08.2019 - 04.2022
Inventory Specialist
Ikea
09.2017 - 01.2019
Sales Team Lead
Ikea
06.2016 - 09.2017
Sales Co-Worker
Ikea
11.2013 - 06.2016
Associate of Applied Science - Computer Science And IT
University of Toledo
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