Jennifer Taylor

• Oversee Verve Ann Arbor (741 beds, 98% leased), Verve and Ever (1200 beds) ops analyst for Vantage & View (Philly, 1500 beds) all new developments
• Verve West Lafayette and Ever West Lafayette were struggling meeting leasing targets after 2 years of successful lease ups. Verve: 57.79% & Ever: 70% in April. Improved Verve to 63% (75 leases) and Ever: 77% (40 leases) from May-August, in a market where early leasing prevails.
• Built brand awareness and partnership opportunities with independent groups and organizations with Purdue University (West Lafayette), including Greek Row exclusive partnership for 2026-2027 school year.
• Developed strategies to maximize portfolio performance and align with client objectives. While keeping rent integrity, we creatively adjusted concessions and marketed to the dorm audience.
• Conducted thorough market analysis to identify emerging trends and inform strategic decision-making.
• Enhanced client trust and retention by delivering personalized portfolio performance reviews and forecasts.

• Contract-based work.
• 2 week Property Manager Assignment - The Flats at East West University (Chicago)
• Virtual Lead Management & Virtual Renewal Call Banks

Portfolio: KS, MO, AR - 500 Units

• Lead regional operations across a multi-state portfolio, driving operational consistency, financial performance, and resident satisfaction.
• Oversee digital marketing and reputation management initiatives to strengthen brand presence and engagement.
• Streamline operational processes to reduce costs, improve reporting accuracy, and enhance execution across markets.
• Manage leasing performance of two new development, lease up projects

Portfolio: OH, KS, MO, CO, DMV | 2,000 Units

• Lead regional operations across a multi-state portfolio, driving operational consistency, financial performance, and resident satisfaction.
• Partner with Asset Management to execute portfolio strategies focused on occupancy growth, NOI improvement, and expense control.
• Develop and implement regional marketing and leasing strategies to improve absorption and stabilize underperforming assets.
• Provide direct leadership, coaching, and performance management for on-site and regional team members.
• Streamline operational processes to reduce costs, improve reporting accuracy, and enhance execution across markets.
• Oversee digital marketing and reputation management initiatives to strengthen brand presence and engagement.

• Markets: NY, NC, FL. 1,750 beds - 300+ Units
• Supervise 35+ employees. Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Average 5-10% rate increases, NOI/Cash Flow increase YOY. Increased Renewal retention 35-40%. Ahead of YOY leasing by 8% Avg. Established performance goals for employees and provided feedback on methods for reaching those milestones.
  

• Markets: NY, NC, FL, AL. 25,000 beds
• Oversaw portfolio-wide operations for student housing and mixed-use assets, supervising 50+ employees.
• Served as a key operational partner to executive leadership, aligning regional execution with long-term growth strategies.
• Led annual budget creation, reforecast, financial reviews to drive NOI and cash flow growth.
• Executed portfolio-wide rate strategies resulting in average 10% rent increases and sustained YOY revenue growth.
• Increased renewal retention to 35–40% and exceeded leasing pace targets by 10%.
• Directed CapEx planning, vendor selection, and project execution across multiple markets.
• Designed and implemented Turn 2023 and Turn 2024 training programs, including development of a centralized training platform.
• Drove portfolio-level marketing and digital strategy, achieving 75% social media growth and 15k+ monthly reach.
• Temporarily assumed Director of Operations responsibilities (Jan 2024), ensuring continuity of leadership and execution.

• Managed over 500 beds as an untraditional student housing complex, leasing as dorm style, for the University of Kansas. This was an under construction/lease-up experience.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital format for property management office.

• Rockland is a 500-bed student housing/conventional community servicing the University of Kansas. This property was purchased my new ownership who had their own management company.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained sufficient number of units market-ready for lease.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

• Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
• Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
• Created reports, recorded contracts, and kept employee records in corporate database and accounting software.
• Inspected community common areas, apartment units, and model appearance to address problems.
• Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Kept properties in compliance with local, state and federal regulations.

• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained sufficient number of units market-ready for lease.
• Trained and motivated leasing staff during bi-monthly trainings.
• Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.