Overview
Work History
Timeline
OfficeManager

Jennifer Tear

North Branford,CT

Overview

2026
2026
years of professional experience

Work History

Office Manager

WrenchRite Automotive
05.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Store Manager

Shoreline Pet and Aquarium
06.2015 - 04.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Retail Store Owner

Modern Dog
2009 - 06.2015
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
  • Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
  • Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
  • Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
  • Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
  • Collaborated with other local businesses on joint events or cross-promotions that benefitted both parties involved while increasing community presence.
  • Achieved growth in total sales year-over-year due to strategic planning and data-driven decision-making practices.

Regional Store Manager

PetStar, D.G.Bones, PetStar Limited
01.2003 - 09.2009
  • Launched successful loyalty programs that increased repeat business and boosted overall sales revenue.
  • Analyzed sales data for informed decision-making on product assortment adjustments and pricing changes.
  • Conducted regular store audits to maintain high standards of cleanliness, organization, and safety compliance.
  • Improved operational efficiency by regularly reviewing processes and suggesting areas for improvement or cost reduction initiatives.
  • Streamlined store operations by incorporating efficient scheduling and delegation of tasks.
  • Managed inventory for optimal stock levels, resulting in reduced waste and better product availability.
  • Developed strong relationships with vendors to secure advantageous pricing and timely deliveries.
  • Monitored competitor activity to identify opportunities for growth within the market landscape.
  • Optimized merchandise layouts based on sales performance data, maximizing profits while minimizing markdowns.
  • Resolved escalated customer complaints promptly, maintaining a positive brand reputation within the community.

Timeline

Office Manager

WrenchRite Automotive
05.2018 - Current

Store Manager

Shoreline Pet and Aquarium
06.2015 - 04.2018

Regional Store Manager

PetStar, D.G.Bones, PetStar Limited
01.2003 - 09.2009

Retail Store Owner

Modern Dog
2009 - 06.2015

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Jennifer Tear