Jennifer Tedder
Event Manager
Austin,TX
Summary
Communicative Event Manager, dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
32
32
years of professional experience
Work History
Event Server/Bartender/Event Specialist
Qwik
Austin, TX
10.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cleared dishes and glassware quickly following each course.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Arranged linens and table settings according to seating plan and event theme.
- Prepared serving and appetizer trays and set tables at diverse events.
- Executed synchronized meal service simultaneously serving multiple guests.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored dietary restrictions and served guests with special needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Answered guest questions about event plans and food service choices.
- Adjusted service based on customer requests and kitchen readiness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Store Manager
Sally Beauty
Pflugerville, TX
03.2017 - 09.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Event Manager
K & K's Event Services
Lansing, MI
02.2000 - 12.2016
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking and event promotions.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Generated ideas to enhance and expand current event offerings.
- Coordinated with sales and marketing teams to publicize and promote events.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Prepared invitations to send out to guest lists.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated florists, photographers and musicians during for events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Negotiated with vendors to achieve most favorable terms.
Event Server/Bartender/Event Team Leader
Pineview Golf Course
Three Rivers, Michigan
05.1990 - 12.1999
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Provided general cleaning of venue spaces before, during and after events.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Welcomed guests and directed each person to desired party, room or activity.
- Talked to coworkers using electronic devices such as computers and radios.
Education
No Degree - Business Administration And Management
Baker College
Jackson, MI 05.2001 -
Skills
High-end event experience
Hospitality service expertise
Sales expertise
Wine service
Food and beverage pairings
Guest relations management
Order accuracy
Food running skills
Wine knowledge
Banquet coordination
Front-of-house display creation
Guest seating arrangements
Food running
Set up procedures
Timeline
Event Server/Bartender/Event Specialist
Qwik
10.2021 - Current
Store Manager
Sally Beauty
03.2017 - 09.2021
No Degree - Business Administration And Management
Baker College
05.2001 -
Event Manager
K & K's Event Services
02.2000 - 12.2016
Event Server/Bartender/Event Team Leader
Pineview Golf Course
05.1990 - 12.1999