Jennifer Teems
Bartow
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Melissa Snively Insurance Agency-State Farm
05.2024 - Current
- Addresses customer account discrepancies and concerns.
- Collaborates with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Licensed 4-40 Customer Representative assisting clients with policy information, coverage questions, and service requests
- Deliver exceptional customer service by answering calls, emails, and in-person inquiries in a fast-paced insurance office
- Process payments, policy updates, and claim information accurately and efficiently
- Educate customers on available insurance products and assisted with onboarding new policies
- Maintains compliance with Florida insurance regulations and privacy standards
- Contributes to office goals by promoting customer retention and client satisfaction initiatives
- Demonstrates high attention to detail, organization and management of multiple tasks and projects simultaneously.
Pharmacy Technician
Hiregy/Rightway
11.2023 - 02.2024
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries.
- Processed insurance claims for patient medication.
- Complied with data security and confidentiality policies to safeguard customer information.
- Took ownership over customer concerns, following issues through to resolution.
- Navigated multiple computer applications while conversing with customers.
- Displayed positive, professional and empathetic tone to deliver consistently superior service.
- Answered incoming calls, chat messages and email communications to handle product concerns.
- Escalated complex issues to appropriate departments for further resolution.
- Answered incoming customer calls in timely and professional manner.
- Managed multiple tasks simultaneously while adhering to strict time constraints.
- Resolved customer concerns by providing accurate information and effective solutions.
CSR/Pharmacy Technician
Highland Square Vet Clinic
05.2023 - 11.2023
- Built trusting relationship with customers to better understand needs.
- Documented, researched and resolved customer service issues.
- Anticipated needs and resolved problems to keep customers happy.
- Handled customer inquiries, payments and service requests.
- Offered personalized recommendations based on customer preferences or past purchase history.
- Assisted customers in navigating company website or application during support interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
Pharmacy Technician
The Execu|Search Group
08.2021 - 11.2021
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Cleaned and sterilized equipment, work areas and glassware for safety.
- Maintained inventory of medications and pharmaceutical supplies.
Pharmacy Technician/Pharmacy Manager
Kay Pharmacy
10.2020 - 06.2021
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Resolved account issues and prescription problems via telephone and at counter.
- Contacted clinics or physicians to request patient prescription refills.
- Handled prescription orders at counter, in drive-thru line and via delivery service.
- Filled bottles or packaging with measured medication amounts manually or mechanically.
- Ran reports, checked data and resolved discrepancies to manage records.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Managed daily pharmacy operations under supervision of licensed pharmacist.
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries.
- Provided exceptional customer service to patients when dispensing medications or answering questions about their prescriptions.
Bakery Clerk/Decorator
Gourmet Goodies Bakery
05.2019 - 03.2020
- Promoted bakery fare with proper signage and attractive case displays.
- Packaged freshly prepared cookies, pastries, and muffins for sale.
- Adhered to established recipes when preparing doughs, batters, icings, or other components for baked goods.
- Coordinated special event orders such as wedding cakes or large catering platters with appropriate team members.
- Delivered exceptional service to every customer with unique baked goods needs.
- Maintained cleanliness and organization of bakery display cases, countertops, and work areas.
- Helped prevent infections, bacterial spread and cross-contamination between products with consistent cleaning.
- Decorated cakes, cookies, cupcakes, or other confections using icing bags, tips, fondant tools, and edible garnishes.
Sr. Pharmacy Technician
Walgreens
03.2005 - 02.2019
- Ensured accurate and timely prescription processing by overseeing work of junior pharmacy technicians.
- Managed and directed daily workflow of pharmacy technicians to ensure efficient operations.
- Prepared weekly schedules for pharmacy technicians while ensuring appropriate coverage during all operating hours.
- Provided guidance on best practices for handling prescription refills, transfers, prior authorizations, and insurance claims.
- Identified areas in need of improvement with consistent metrics, regular reports and knowledgeable comparisons with targets.
- Responded promptly to questions or concerns raised by patients regarding their prescriptions or other pharmaceutical needs.
- Assisted pharmacists in preparation and dispensing of medications for patients as needed.
- Participated in ongoing professional development activities such as workshops, webinars, or conferences relevant to lead pharmacy technician role.
- Collaborated with pharmacists to resolve medication-related issues and inquiries from patients or healthcare providers.
- Implemented inventory control measures to minimize wastage, optimize stock levels, and reduce costs.
- Conducted routine audits of medication storage areas to verify proper organization and adherence to safety protocols.
- Maintained standards by orienting, training and monitoring new pharmacy technicians.
- Trained new pharmacy technicians in various tasks including medication dispensing, inventory management, and customer service.
- Processed insurance claims for patient medication.
- Distributed prescribed drugs after measuring dosages.
Assistant Manager
Walgreens
01.2008 - 06.2009
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Coordinated employee schedules to provide adequate staff coverage.
- Delegated tasks to appropriate staff members for optimum productivity.
- Uphold brand image by maintaining branch cleanliness, approachability and service.
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
- Managed daily operations of store to ensure efficiency and productivity.
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
- Supervised team of employees, providing guidance and support for their professional development.
- Participated in regional meetings or conference calls to stay informed about company updates or initiatives.
- Assisted with hiring, training, and evaluating new staff members.
Education
High School Diploma -
Bartow High School
Bartow, FL06-1997
Skills
- Able to work in a fast paced environment while ensuring quality products
- Knowledgeable in federal and state regulations and guidelines regarding medication dispensing
- Participated in monthly meetings to discuss and evaluate performance and compliance
- Assisted pharmacists in preparing medication prescriptions and answering customer questions
- In charge of community outreach, eg, scheduling community flu clinics and expired medication drop off programs
- Experience in tracking and ordering inventory, stocking shelves, and ensuring accuracy of orders
- Comprehensive knowledge of pharmacy law and regulations
- Proven ability to maintain accurate medical records, drug inventories, and patient profiles
- Established strong relationships with patients and other healthcare professionals
- Excellent communication and organizational skills
- Experienced in managing patient profiles, medication refills, and order processing
- Excellent customer service and communication skills
- Experienced in providing guidance and training to junior technicians
- Highly organized and detail-oriented with excellent problem solving and analytical skills
- Responsible for overseeing day to day operations, managing staff, and ensuring customer satisfaction
- Experienced in training and developing staff, creating work schedules, and managing inventory
- Demonstrated ability to work under pressure and manage multiple tasks simultaneously
- Ability to communicate effectively with colleagues, customers and upper management
- Enforced company policies and procedures to strengthen operational standards across departments
- Leadership experience
- Excellent customer service
- Problem-solving abilities
- Policy review
- Client education
Certification
- Notary Public- Florida
- 4-40 Customer Representative License- Florida
Timeline
Insurance Customer Service Representative
Melissa Snively Insurance Agency-State Farm
05.2024 - Current
Pharmacy Technician
Hiregy/Rightway
11.2023 - 02.2024
CSR/Pharmacy Technician
Highland Square Vet Clinic
05.2023 - 11.2023
Pharmacy Technician
The Execu|Search Group
08.2021 - 11.2021
Pharmacy Technician/Pharmacy Manager
Kay Pharmacy
10.2020 - 06.2021
Bakery Clerk/Decorator
Gourmet Goodies Bakery
05.2019 - 03.2020
Assistant Manager
Walgreens
01.2008 - 06.2009
Sr. Pharmacy Technician
Walgreens
03.2005 - 02.2019
High School Diploma -
Bartow High School
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