Jennifer Telfor
BAY CITY,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
9
9
years of professional experience
Work History
Mánager, Integration Training
Caliber Collision
06.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Created customized ILT programs, resulting in improved management skills across the organization.
- Reduced employee turnover rates through the implementation of targeted retention strategies focused on professional growth opportunities.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Boosted employee engagement levels by creating an inclusive learning environment that encouraged open dialogue and knowledge sharing.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Estimator
C & G Customs And Collision
03.2015 - 06.2016
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Education
Business Administration And Management
Northwood University
Midland, MISkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Project Management
- Schedule Preparation
- Performance Evaluations
- Problem Resolution
- Decision-Making
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Training and Development
- Scheduling and Coordinating
- Performance Tracking and Evaluation
- Shift Scheduling
- Onboarding and Orientation
- Business Analysis and Reporting
Successfully developed an instructor led training program.
Created a virtual training program for indirect new hire teammates. This program trains 4 different roles. After the successful pilot, I continued to manage the program and the 9 teammates that train it. I also developed my own tools for ways to track the data and monitor performance.
Timeline
Mánager, Integration Training
Caliber Collision
06.2016 - Current
Estimator
C & G Customs And Collision
03.2015 - 06.2016
Business Administration And Management
Northwood University