Jennifer Temple
North Las Vegas
Summary
Motivated bilingual warehouse worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
15
15
years of professional experience
Work History
Elite Advocate4Me Advocate
UnitedHealth Group
05.2023 - 05.2025
- Delivered friendly service and offered expert support in every interaction.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
- Developed strong rapport with customers through active listening and empathetic responses, promoting long-term loyalty and trust.
- Educated patients on available healthcare services and assisted them in making informed decisions about their care options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Casino Porter
Resorts World Las Vegas
11.2021 - 05.2023
- Aided in inventory control by restocking supplies as needed, ensuring availability for daily operations.
- Maintained a safe environment by regularly inspecting and reporting any potential hazards or safety concerns.
- Improved casino cleanliness by diligently performing sweeping, mopping, and vacuuming tasks throughout the property.
- Demonstrated knowledge of emergency procedures, effectively responding to incidents when necessary to ensure guest safety and wellbeing.
Warehouse Worker
Amazon
07.2020 - 06.2021
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Paid attention to detail while completing assignments.
Customer Service Representative
Optum, UnitedHealth Group
07.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant
Rapid Care Medical Clinic
05.2013 - 02.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Machine Operator
Poly West
10.2010 - 04.2013
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Quickly shut down equipment in emergency situations following protocols.
Warehouse Packer
Poly West
01.2010 - 10.2010
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Operated manual pallet jacks and forklifts to move and store materials.
- Transported merchandise pallets to move in warehouse.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers .
Education
Certificate - Medical Assistant
Kaplan College
Las Vegas, NV01-2013
High School Diploma -
Chaparral High School
Las Vegas05-2009
Skills
- Picking and packing
- Self-motivated and disciplined
- Warehouse safety
- Clear communication
- Attention to detail
- Sorting and labeling
- Pallet jack handling
- Punctual and dependable
- Data entry
- Safety protocols
- Quality control
- Product inspection
- Quality processes
- Production experience
- Customer service
- Active listening
- Computer proficiency
- Problem resolution
- Microsoft outlook
- Fluent spanish
Languages
Spanish
Timeline
Elite Advocate4Me Advocate
UnitedHealth Group
05.2023 - 05.2025
Casino Porter
Resorts World Las Vegas
11.2021 - 05.2023
Warehouse Worker
Amazon
07.2020 - 06.2021
Customer Service Representative
Optum, UnitedHealth Group
07.2018 - 07.2020
Medical Assistant
Rapid Care Medical Clinic
05.2013 - 02.2017
Machine Operator
Poly West
10.2010 - 04.2013
Warehouse Packer
Poly West
01.2010 - 10.2010
Certificate - Medical Assistant
Kaplan College
High School Diploma -
Chaparral High School
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