Jennifer Tester
Middletown,OH
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Sales Associate
Speedway
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Grounds Crew Member
Smith Land Care
04.2012 - 08.2024
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Provided excellent customer service to patrons by addressing inquiries or concerns related to groundskeeping work.
- Assisted with seasonal preparations, such as planting new flora or preparing grounds for winter weather conditions.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Expanded business clientele through professional networking and exceptional customer service.
Receptionist
Mortgage Resource Group
05.2005 - 08.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Operated multi-line telephone system to answer and direct high volume of calls.
Loan Processor
Horizon Mortgage Co.
05.2005 - 05.2005
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Assisted clients in understanding complex loan agreements, ensuring clarity and transparency.
Education
Bachelor Of Business Administration - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Meeting deadlines
- Professional demeanor
- Data entry
- File organization
- Copying documents
- Scanning documents
- Confidentiality handling
- Fax operations
- Organizing and categorizing
- Multi-line phone proficiency
Timeline
Sales Associate
Speedway
08.2024 - Current
Grounds Crew Member
Smith Land Care
04.2012 - 08.2024
Receptionist
Mortgage Resource Group
05.2005 - 08.2006
Loan Processor
Horizon Mortgage Co.
05.2005 - 05.2005
Bachelor Of Business Administration - Business Administration
Southern New Hampshire University