Jennifer Thao
Sacramento,CA
Summary
Organized Office Manager with noted experience in administrative management with strong skills in writing, organizing and project managing cases related to various laws. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation.
Overview
15
15
years of professional experience
Work History
Office Manager
Law Offices of Kou T. Xiong
08.2016 - Current
- Handle correspondence and communication with clients, courts, and attorneys
- Draft legal documents, including complaints, briefs, and pleadings.
- Conduct legal research and analysis of case law
- Create summaries of depositions and transcripts.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Client Services Representative Supervisor
CheckPoint, LLC
01.2012 - 07.2016
- Resolve client requests, questions, and complaints
- Supervise and train staff
- Prepare reports and spreadsheets for annual audits from Experian and Transunion following protocols and policy established by credit bureaus.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Maintained and managed customer files and databases.
Customer Service Representative I
Maximus Inc
09.2008 - 10.2009
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
- Track and document all inquiries using applicable systems
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with health care options.
Education
Bachelor of Arts - Sociology
California State University - Sacramento
Sacramento, CA05.2023
Associate of Arts - Transfer Studies
Merced Community College
Merced, CA05.2008
Skills
- Microsoft Office 365
- Problem Solving
- Critical Thinking
- Research
- Time Management
- Detail Oriented
- Calendar Management
- Written Communication
- Enforce Policies
Timeline
Office Manager
Law Offices of Kou T. Xiong
08.2016 - Current
Client Services Representative Supervisor
CheckPoint, LLC
01.2012 - 07.2016
Customer Service Representative I
Maximus Inc
09.2008 - 10.2009
Bachelor of Arts - Sociology
California State University - Sacramento
Associate of Arts - Transfer Studies
Merced Community College
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