Jennifer Thebo
Glendale,Arizona
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
27
27
years of professional experience
Work History
Authorization Team Lead
Super
01.2021 - Current
- Trained new team members by relaying information on company procedures, terms of coverage and on the systems.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Continuously checked products for quality assurance according to strict guidelines.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Authorization Specialist
First American Home Warranty
05.2017 - 01.2021
- Received detailed reports from contractor reviewed and authorized job based on contract coverage and contractor's pricing agreement.
- Inbound and Outbound calls
- Educated customers on eligibility and affordability options by offering insightful information.
- Participated in cross-functional team-building activities.
Owner/Operator
Jenni Lynn Home Services
09.2002 - 01.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Facilities Coordinator
Grace Bible Church
06.2015 - 02.2017
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Assisted with meetings and conference room reservations.
- Pushed contractors and vendors to complete projects within specified timelines.
- Managed minor appliance issues and scheduled repairs.
- Ordered, maintained and distributed supplies and inventory.
- Developed and oversaw budgets for facilities and worked within cost restraints.
Mortgage Specialist
USAA
04.2012 - 02.2015
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Education
Classic Beauty School
High School Diploma -
Shadow Mountain High School
Phoenix, AZ05.1989
Skills
- Process Improvement Initiatives
- Technique Optimization
- Time Management
- Team Oversight
- Job Training
Additional Information
Client Relation - 20 + years
Marketing - 10 years
Written and verbal communication including training, sales, and marketing materials
Cheer coach
Booster Club President
Business Owner
Timeline
Authorization Team Lead
Super
01.2021 - Current
Authorization Specialist
First American Home Warranty
05.2017 - 01.2021
Facilities Coordinator
Grace Bible Church
06.2015 - 02.2017
Mortgage Specialist
USAA
04.2012 - 02.2015
Owner/Operator
Jenni Lynn Home Services
09.2002 - 01.2019
Classic Beauty School
High School Diploma -
Shadow Mountain High School
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