Jennifer Thiem
Summary
Hardworking, dependable, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Paralegal/Office Manager/Bookkeeper
Johnson Carroll Norton & Kent, P.C.
02.2021 - Current
- Complete intake information for new clients
- Prepared legal briefs, motions, and pleadings.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Conferred with clients and other involved parties to gather and track case information.
- Summarized legal documents and other material to provide attorney with relevant material for cases.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Communicated pertinent information to clients via phone, email, and mail.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Contacted clients to schedule appointments and discuss progress of cases.
- Manage the day to day operations of the firm.
- Manage and track the daily, monthly and yearly revenue generated by the attorneys.
- Prepare all daily bank deposits.
- Pay all outstanding bills owed by the office.
- Track and log all employee hours worked, vacation and sick time.
- Prepare weekly payroll for staff and monthly payroll for attorneys.
- Prepare all needed documents for the end of the year and tax preparations needed for the CPA.
- Communicate weekly with CPA.
- Facilitate the needs of the office and staff.
- Contract any third party contactor needed for office maintenance.
- Assist in covering other office task unable to be completed by other staff.
- Maintaining all needed supplies are stocked and ordered.
Legal Assistant
Duff Law, LLC
02.2017 - 02.2021
- Handled incoming phone calls to the office.
- Completed data entry of client's intake information into case management software systems.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Transcribed information from dictation and confirmed accuracy and correct formatting of documents.
- Preparing legal documents, motions, pleadings, orders, agreements etc.
- Communicate via phone or letter regarding the status of their matter.
- Schedule and maintain case management.
- Maintain and track attorney's calendar for client conference and hearing dates.
- Proven ability to learn quickly and adapt to new situations.
- Prepare daily bank deposits into operating and trust accounts.
- Order all supplies for the office.
- Contact building manager if issues with the office needed attention.
Personal Banker
German American Bank
03.2015 - 02.2017
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Activated new accounts and issued customer identification numbers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Monitored accuracy of customer information in system.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Personal Banker
Fifth Third Bank
04.2011 - 06.2012
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Activated new accounts and issued customer identification numbers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Presented new and additional products and services to existing customers.
- Monitored accuracy of customer information in system.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintain and reach monthly sales goals.
Brokerage Assistant
Allstate Financial, LPL
05.2009 - 03.2011
- Open and close office.
- Answer all incoming calls, assist the client with information needed.
- Maintain and schedule all brokerage appointments.
- Contact client's regarding products and services.
- Complete financial documents such as 529 Plans and Annuity Contracts for client's signature.
- Communicate and work with property and casualty agents to boost revenue.
Bank Teller
First National Bank Of Carmi
09.2006 - 05.2009
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Turned in excess cash to maintain drawer security.
- Trained new hires on customer service policies and procedures.
- Handled various accounting transactions.
- Assisted customers with compromised debit cards and issued new credentials.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Balanced and maintained both the vault and ATM.
Personal Banker/Mortgage Lender/Office Manager
Fifth Third Bank
02.2000 - 09.2006
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Spearheaded efforts to drive process enhancements that led to improved teller accuracy rates over time.
- Explained account terms and conditions to customers.
- Open and Closed the branch.
- Open new bank accounts, debt cards, installment loans and credit cards.
- Trained staff on cross sell opportunities.
- Assisted in daily reports for possible fraud and outages.
- Generate new mortgage clients.
- Build relationships with realtors for referrals.
Education
High School Diploma -
Mater Dei High School
Evansville, IN05.1999
Skills
- Proofreading
- Communication
- Document Editing
- Pleading drafting
- Case Summaries
- Correspondence and Legal Forms
- Family Law
- Criminal Law
- Legal and Court Processes
- Legal Compliance
- Client Support
- Corporate Law
- Effective Multitasking
- Notary Public
- Records Management
- Critical Thinking
- Meeting Preparation
- Client Billing
- Administrative Support
- Court transcription
- Deadline Monitoring
- Case Management
- Employee Training
- Decision-Making
- Civil Law
- Risk Management
- Office Administration
- Organization
- Excellent Communication
- Attorney Support
- Filing System Organization
- Document drafting
Timeline
Paralegal/Office Manager/Bookkeeper
Johnson Carroll Norton & Kent, P.C.
02.2021 - Current
Legal Assistant
Duff Law, LLC
02.2017 - 02.2021
Personal Banker
German American Bank
03.2015 - 02.2017
Personal Banker
Fifth Third Bank
04.2011 - 06.2012
Brokerage Assistant
Allstate Financial, LPL
05.2009 - 03.2011
Bank Teller
First National Bank Of Carmi
09.2006 - 05.2009
Personal Banker/Mortgage Lender/Office Manager
Fifth Third Bank
02.2000 - 09.2006
High School Diploma -
Mater Dei High School
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