Jennifer Thoennes
Racine,WI
Summary
Dynamic professional with a proven track record at BRP US Inc., enhancing warehouse efficiency and accuracy. Skilled in SAP and forklift operation, coupled with exceptional attention to detail and team collaboration. Achieved significant improvements in inventory management and customer satisfaction, showcasing a blend of technical prowess and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Receiving Clerk
BRP US Inc.
05.2023 - 05.2024
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
Assistant Manager
Bath & Body Works
09.2022 - 05.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative/Bookkeeping Assistant
Pick N Save
12.2007 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
High School Diploma -
Park High School
Racine, WI06-2001
Skills
- Material Handling
- Warehouse Organization
- Efficient in SAP
- Shipping and receiving
- Stock Rotation
- Invoice Verification
- Logistics support
- Barcode scanning
- Safety and compliance
- Self-Motivated and Independent
- Teamwork and Cooperation
- Warehouse Safety
- Punctual and Reliable
- Attention to Detail
- Certified Forklift Driver
- Effective Communication
Timeline
Receiving Clerk
BRP US Inc.
05.2023 - 05.2024
Assistant Manager
Bath & Body Works
09.2022 - 05.2023
Customer Service Representative/Bookkeeping Assistant
Pick N Save
12.2007 - 10.2022
High School Diploma -
Park High School