JENNIFER THOMAS
Gallatin,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
VANDERBILT MEDICAL CENTER UNIVERSITY
Nashville, TN
08.2017 - Current
- Provided positive first impressions utilizing customer skills
- Worked with patients and outside facilities to ensure all administrative tasks, including but not limited to referrals, clinical records and consults have been received and are ready to view prior to patient procedure or surgery
- Schedule appointments, procedures, and diagnostic testing
- Managed templates including utilization and wait list
- Assisted with onboarding and training as needed.
- Followed document protocols to safeguard confidentiality of patient records.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Leader Intern
Chick-fil-a
Nashville, TN
08.2016 - 08.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Recorded orders by answering customer questions and entering requests in system.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Accurately completed end-of-day financial tasks worth over of cash and card transactions daily.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Behavior Health Coach-Home Care
Hope Youth Ranch
Port Richey, FL
08.2013 - 11.2014
- Assist clients with daily task such as bathing, dressing, and nutrition
- Administered psychotropic medications to clients
- Diffuse hostile situations while coaching clients through situations
- Worked closely with Social Services and Attorneys to provide exceptional care to clients
- Organized outings and special events for clients
- Applied array of different methodologies to assist patients with therapy.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Documented client progress in confidential files.
- House Manager of 12-16 clients ages 12 months -18 years
Administrative Assistant/Childcare Resource Specialist
Early Learning Coalition Of Duval
Jacksonville, FL
10.2012 - 08.2013
- Assisted in serving under privileged families with childcare and resources needed for basic living needs
- Data entry
- Redetermined eligibility by income and household
- Assisted all managers with everyday task such as filing, copies for classes, projects that needed to be completed, outbound phone calls to childcare providers
- Assisted providers with questions and resources.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Lead Teacher
KinderCare
Tulsa, OK
03.2010 - 05.2011
- Oriented less experienced teachers; modeled behaviors and provided feedback
- Implemented curriculum that is consistent with unique needs of each child
- Partnered and communicated effectively with parents
- Cultivated positive relationships with families, and teachers.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Provided open and loving environment where children direct learning process.
- Administered assessments for each child and tracked results.
- Planned and prepared activities for students newborns-school age.
Restaurant Team Member
Chick-fil-A
Madison, TN
08.2004 - 08.2008
- Serve customers efficiently and accurately and in a timely manner
- Assist managers with daily task such as catering services, phone orders, and money handling
- Maintain professionalism through day to day production
- Built strong relationships with customers through positive attitude and attentive response.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Administrative Assistant
Faith Christian Fellowship
Hamden, CT
08.2002 - 07.2004
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Sorted and distributed office mail and incoming shipments
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Assisted in coordinating events for the community.
Education
No Degree - Nursing
Cumberland University
Lebanon, TN12.2023
Associate of Science - Health Sciences
Nashville State Community College
Nashville, TN05.2021
No Degree - Youth Ministries
YOUTH MINISTRY, RHEMA BIBLE COLLEGE
Broken Arrow, OK05.2010
GED -
Florida State College At Jacksonville
Jacksonville, FL12.2004
Skills
- Communicating to Patients and Families
- Database Search and Data Entry Skills
- Caring and Empathetic
- Explaining Policy and Procedures
- Microsoft Office
- EPIC Super User
- Resolving Problems
- Registration and Scheduling
- Task Prioritization
- Strong Organizational Skills
- Research and Analytical Skills
- Critical Thinking
Certification
American Heart Association
- Basic Life Support and AED Certified
- Issued 7/30/2021-7/2023
References
Erin LeCroy
Vanderbilt University Medical Center
Endoscopy Charge Nurse
256-684-1403
Monika Smith
Kindercare
Lead Teacher
417-540-9535
Bonnie Tymchuk
Hope Youth Ranch
Residential Manager
727-359-1299
Timeline
Patient Service Specialist
VANDERBILT MEDICAL CENTER UNIVERSITY
08.2017 - Current
Team Leader Intern
Chick-fil-a
08.2016 - 08.2017
Behavior Health Coach-Home Care
Hope Youth Ranch
08.2013 - 11.2014
Administrative Assistant/Childcare Resource Specialist
Early Learning Coalition Of Duval
10.2012 - 08.2013
Lead Teacher
KinderCare
03.2010 - 05.2011
Restaurant Team Member
Chick-fil-A
08.2004 - 08.2008
Administrative Assistant
Faith Christian Fellowship
08.2002 - 07.2004
No Degree - Nursing
Cumberland University
Associate of Science - Health Sciences
Nashville State Community College
No Degree - Youth Ministries
YOUTH MINISTRY, RHEMA BIBLE COLLEGE
GED -
Florida State College At Jacksonville